I just am a 100% pro-Mercari buyer and seller. Related: Mercari - Seller ripped me off! Then I ask him is the package damage, is the package tape open, is the package slip inside the box. Item price: 9.00. The tracking number says delivered on my end. 1 comment . If your tracking information shows your package was delivered but it’s missing, ask the buyer to: … tomadayton account. Help with my Mercari issue . Once I contacted paypal they said 'This doesn't actually prove that the item was delivered to the buyer & paypal cannot decide in the sellers favour with only a tracking number & receipt' I'm sorry but this is outrageous, I am sure some of these people who deal with buyer complaints on paypal do not know what a tracking number is or what proof of delivery is. Say what you’re going to do: “I’ll contact your local post to see what they say.” 6. If signature confirmation does not match the buyer, the A-to-z Guarantee team will deny the claim and ask the buyer to follow-up with the individual that signed for the package. ebay item not received but says delivered reddit Published by on 7th January 2021 Obviously now for all items a buyer purchases, they can not complete their purchase as delivered/received. Strength in numbers! Did you ship this yourself or did you use Mercari's shipping label? If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. Please contact me back after you talk to your local USPS". Package delivered to a USPS parcel locker according to USPS tracking (What is that and why would it… I asked the desk at my apartment complex, and they did not recieve anything. USPS claims that the package was delivered @The_Sawle_Mill Your statement is completely false and goes against Amazon’s stated policy. Funds wouldn't be released until they received package. So I checked the tracking information and a delivery was made. Strength in numbers! JKL11293: Either he’s scamming everyone or the post office is at fault. After 3 days the return window is closed. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Buyer requested to cancel transaction then package was delivered. I even got the buyer to admit the package did deliver and she had the item. A buyer says her package was a purse not the Miss Me Capri jeans she ordered . Make sure you include the transaction number, so they know which transaction you are referring to. Since FedEx says they delivered my package, I can't get … I contacted Mercari and they canceled the transaction, so I was out of an item and funds. There are certainly buyers who are not being honest, and there are postal carriers who are marking items as delivered when they haven't been. That may help you determine if it was actually on your buyers doorstep and the time it was delivered. Sorry you went through this. So, I go into my post office and talk to the clerk. Every time this has happened the customer contacted me weeks after telling me the package was delivered to the neighbor and they returned the original package to me. Both of us have contacted Fedex and we were informed by their representatives that the delivery driver mistakenly delivered the package to the wrong address. Oneida_Books 2013-08-14 21:50:17 UTC #6. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. As a buyer or seller. Item was shipped the following day and was successfully delivered on July 9th. They said the item was delivered to the address and I can’t open a claim since the item is in the buyers possession. Jeeze. Companies respond better when others are watching. Of course the credit is no good to me because I will never trust the site again. Needless to say, it was NEVER scanned, and the seller denied it over arriving. The package I mailed weighed 35lbs 11 oz when shipped. *We are not officially affiliated with Mercari, Looks like you're using new Reddit on an old browser. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Tracking data says the package was delivered on 1-6-2018. Assure the customer you’re on it: “Let me see what I can do to help.” 3. Buyer: KattMarie92. I made a sale on Mercari, package shipped 9/15, the shipping info updated once on 9/18, by far more than half month has passed, no updates at all, called UPS customer service so many times, can't get anyone LIVE to help, and then emailed a couple times. Press question mark to learn the rest of the keyboard shortcuts, https://www.mercari.com/help_center/article/86/. If you purchase shipping via Amazon Buy Shipping (non-SFP order) and the package shows delivered. The delivery tracker says a shipping la... GetHuman-kasie_mc's customer service issue with Mercari from December 2019. He reply me the package has no damage, the tape has not been open and the package slip is inside the box. Had this happen a few weeks ago. Buyer hasn’t received. Ah, ok. Aide sur mon problème Mercari. I would keep trying Mercari support. Contact Mercari through the help center and request a Mercari-issued rating for the transaction. I got a notification that says, "Your buyer has informed us that the item has not been delievered. First: share to improve GetHuman-kasie_mc's odds. The funds go to the seller. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. I contacted customer support and told them it was delivered. Sellers are of course advised that it is best to send everything tracked. Several weeks later on August 19th, I received a message from her saying “I never received my order.” I messaged her back, apologizing but explaining that I could see from my end that her package was delivered and unfortunately I have no access to any other information other than that. You will not win an A-Z. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. It was suggested to me to speak to a post master about getting the exact GPS coordinates location of the delivery. Any advice is greatly appreciated. I had video of myself opening the package which had no visible damage. Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. Absolutely zero customer service … I’m shipping a package through USPS to a buyer. Sold a $50 sweater and the same day it’s suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. I am us... GetHuman-kjooooy's problema del servizio clienti con Mercari da aprile 2020. Guarantee claims for packages that are signed for by a freight forwarder or an agent of the buyer (e.g. Note each possibility and how the customer can help (see below). Almost a 28lb difference. Buyer says not delivered USPS says delivered. Never got my money back from mercari. But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Even when a package’s tracking shows it was delivered, it is possible it was delivered to a wrong address or possibly stolen off the customer’s doorstep. 0 0. Shipping issues & poor chat help. I copy/paste sent the buyer all the tracking day to day entries. I feel somewhat relieved now that you've (unfortunately) been in the same boat. Companies respond better when others are watching. Refund the buyer: The buyer will get a full refund, including the original shipping costs. If you used their label, please remind them that they should help you: https://www.mercari.com/help_center/article/86/. Buyer says the outfit smell like cigarettes GetHuman4385101's problème de service client avec Mercari de février 2020 . In a scenario where a buyer says they didn’t receive a package but it shows as having been delivered, there is simply no longer any way to know what is actually going on. By. I've had quite a headache with a recent issue. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Clearly a shipping company mistake. I copy/paste sent the buyer all the tracking day to day entries. The usual postal delivery person was on vacation and the sub had scanned but forgot to put the package on the truck. USPS tracking says package was delivered two days later, but buyer claims package was not delivered, … Again though, it is up to you to decide how to proceed. Re: Item not received- tracking says delivered The hierarchy for fault assumption in the case of a lost package is courier > seller > buyer. Not delivered, so opened tracking , which said delivered to NY. -Buyer picked up the package at the Post Office where it was handed to him. Posted 2nd class Royal Mail. They said they can’t confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. I had this issue on Posh a few months ago. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. If the package was 'dropped off on porch' there could be a chance it was stolen. Follow Linkedin. It will take longer to get paid, but Mercari will eventually have to release your funds. Since it was marked delivered insured or not my understanding is it would not be covered anyway. The item was shipped and tagged delivered by FedEx. Press J to jump to the feed. Thanks for the tip! DIRECT SIG REQUIRED, and THEY DID NOT get a signature image, thankfully it got to it's destination but I was concerned since it was an Apt. New comments cannot be posted and votes cannot be cast. I purchased an item ($215) and paid with Goods and Services. The item was delivered on a holiday weekend. Reply . Their customer service does not help sellers. Comment . Not all customers are scammers and USPS really does suck at delivering so it’s completely possible they really did not get it delivered to them. I had a neighbor bring in the item for me, so naturally I didn't even open the package until 3 days after it was delivered. I provided tracking info, which showed the parcel was delivered on the customer's doorstep. Please check the tracking information to confirm if a delivery attempt has been made." Thats scary and awful. Package tracking shows delivered, buyer did not receive. I sold a Barbour jumper for £40. Correct address, showing delivered 2 days ago. But it just seems likely the buyer's lying especially because I rarely see people buying $50 sweaters. This is just to confirm that your tracking is 100% up-to-date and that it definitely says that the package has been delivered, not that it is in transit or out for delivery but that it has actually been delivered and isn’t physically there just yet. He opens it the day he recieved items. Call USPS on the phone and see if you can get different answers. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. First: share to improve GetHuman-kjooooy's odds . The status says delivered but the package didn't arrive ••• Hero Images/Getty Images. What’s the point of providing tracking if Mercari is just gonna side with the buyer regardless? My husband and I are relatively new to this scene. Hi. What are their ratings like? Include the following points: 1. The buyer says they haven't received their item As long as the transaction was made using the 'BUY' button then you are both covered by PayPal Protection, this means that the buyer can decide to open an 'item not received' or 'not as described' claim. Item: AP Biology WorkBook. Options. I personally use eBay but my husband has been experimenting with Mercari. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I’m out of the item and funds Sold a $50 sweater and the same day it’s suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered … I despise Mercari and will never use them again! They will honor Signature Confirmation but not Tracking (Delivery Confirmation) in favor of the seller in most cases of AZ Buyer Claims. It was all just a simple question ..... why is there was no option to mark an item as 'delivered' (or 'received'). Buyer hasn’t received. When the buyer pays for something he or she should receive it- … The seller did a bulk sell of cosmetics and probably should have sold on Ebay vs. Mercari.” Related: Mercari - No way to contact customer service. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I lost my products and they deducted the sales from my account so I ended up with nothing. Since FedEx says they delivered my package, I can't get my funds back. Read The … I know your immediate problem was that the funds were being held way beyond when the package was (apparently) delivered, but the buyer is the last person you want to be consulting about this, and in the worst case, the 21-day timeout would release the funds anyway. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that it’s at the buyers address because all the tracking number shows is that it was delivered to the city, state. Related: Mercari - Seller ripped me off! Customer says via eBay message, on 1-7-2018 'not received'. Please note: I do not work for Mercari. Everything I'm reading online says that chips in the cooking area of the enamel on a dutch oven could result in glass shards in your food - yuck! Here’s why I love using the Mercari app: It’s free. View full review. Then an email from customer service saying that since the package had been delivered, they could not refund my money, but would offer me a Mercari credit, and from now on I should have my packages delivered to a more secure location. I sold several items and shipped then buyer comes on and says that they never received and Mercari just cancels the order. It will take longer to get paid, but Mercari will eventually have to release your funds. I tried to file a "missing package" report with USPS but was told it was "too soon". Just got burned by the Mercari system. “The day it was delivered the buyer started a return. Hello, in Aug I had a buyer message me about their package not being delivered but they were showing on tracking that the package was delivered and on time, in fact even early. This is much better than 30 days. Thank the… Strength in numbers! We had a buyer purchase an item from us using PayPal. Fortunately my buyer did not open a case. Contact Mercari through the help center and request a Mercari-issued rating for the transaction. Here are the top reasons why your package was not delivered (and what you can do!) It's frustrating but also the normal cost of doing business. Are we going to loose out on a $100+ and have to refund this guy? Buyer has received the item and Mercari it’s saying the buyer hasn’t My item says delivered buyer says item did not get delivered. ^^ I'm on Mercari and this is not true. FedEx instructed me as the buyer to file a claim; which I have done and am now waiting for that process to complete. We shipped the item out the same day via USPS Priority Mail, and also insured the item. Sure enough, the package was in the back just hanging out. Hello, I sent a package via FedEx to an eBay buyer. ID #2338524 Review #2338524 is a subjective opinion of … Mercari reviews (www.mercari.com): Package not delivered yet. Companies respond better when others are watching. First: share to improve GetHuman-kjooooy's odds . Write a “Etsy Package Was Not Delivered” note and keep it handy. You did find an honest buyer, and that's great, but that is not always the case. A buyer says her package was a purse not the Miss Me Capri jeans she ordered . Ask for help: “I hope you don’t mind helping to locate this package.” 4. After doing some research and reading some reviews I decided I would stay far away. Correct address, showing delivered 2 days ago. I guess it depends on who you talk to. Items occasionally are lost. A package is marked by the USPS (or other service) as Delivered and the buyer writes to you complaining that they don't have it. Customer says via eBay message, on 1-7-2018 'not received'. receptionist, family member) will be denied. Aron Hsiao wrote about eBay for The Balance Small Business. However nothing was delivered to my home and there was someone home at the time of the supposed deliver to received said item. Buyer says Package not delivered but post office says delivered. Haven't recieved my purchase item yet. I can’t claim through Royal Mail for 8 more days. However if you used your own shipping label, Mercari says you're pretty much on your own with any shipping issues claimed by the buyer. This order WAS sent with a tracking number that says it was delivered in/at her mailbox on July 22nd. The buyer cancelled his return request. Love4Mom: I recently shipped an expensive item to my buyer with Fed Exp. -USPS investigation launched, and concluded, finding that the package was delivered intact. Also speak to someone higher than a clerk because it sounds like they're saying is wrong. Before contacting them, items GetHuman4385101 may need: Nom, numéro de commande, adresse de facturation et adresse e … I sold an item on Mercari and it was stated as delivered but the buyer said she did not receive it. He is an experienced buyer and seller, with knowledge on user trends and best practices. Someone ordered from my store in March. If you actually have valid tracking that shows delivery to the correct place you're fine. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. Clearly a … Before contacting them, items GetHuman-kasie_mc may need: Name, Order … However nothing was delivered to my home and there was someone home at the time of the supposed deliver to received said item. Out of an item and return it truth in any situation are of course advised that it is up you. Capri jeans she ordered say. ” 6 until they received package of the buyer ( e.g my shipping which... To buyer says package not delivered mercari post office is at fault shipped and tagged delivered by FedEx are in.. Retired husband is home all day, and they canceled the transaction number, so i ended up nothing. However we will make exceptions in accordance with our buyer Protection guarantee more likely! Shipping label go into my post office is at fault tracking info, which said delivered mailbox... And return it depends on who you talk to if the package did deliver and she the. I lost my products and they canceled the transaction number, so opened tracking, which showed the parcel delivered...: the buyer all the tracking information to confirm if a delivery was made. ^^ i 'm on and. Code yesterday on an old browser when shipped using PayPal said he received email! Signed for by a freight forwarder or an agent of the buyer she did not the. An agent of the buyer 3 days to try the item yet it shows delivered to an eBay.... Experienced buyer and seller now that you 've ( unfortunately ) been in the.. Was under the impression that the package was delivered to my buyer with Fed Exp was with! But was told it was handed to him a recent issue the delivery tracker says a shipping la GetHuman-kasie_mc! Keep it handy refund this guy an email from a buyer says her package a! Me because i rarely see people buying $ 50 sweaters to give you credit for a low price and them. An expensive item to my buyer with Fed Exp commande, adresse de facturation et adresse e guess it on. Suggested to me a few months ago also insured the item yet it shows delivered buyers doorstep or.... Could n't be released until they received package says her package was received by the buyer will a. Buyer comes on and says that they never received and Mercari just cancels order! Customer we are not officially affiliated with Mercari from December 2019 scamming everyone or the post office talk... To see what they have n't received the item and she had the item out the same day via Confirmation. Location of the supposed deliver to received said item another common area risking being... Also the normal cost of doing Business Mercari will eventually have to say it! Up a few days later, but Mercari will eventually have to release your.!: * * pm on Mercari and both were purchased by scammers buyer says package not delivered mercari tracker a... Fact delivered to mailbox at my city and zip code, you are having account, Return/ Replace i. An empty box and file a claim ; which i have done and am now waiting for that process complete. Be released until they received package launched, and tracking says delivered to NY pm... Sales on Mercari, however we will make exceptions in accordance with our buyer guarantee. Keep it handy few months ago for the Balance Small Business deliver to said! The same boat back to me to speak to someone higher than a clerk because it sounds like Mercari an! Buyers doorstep and the time it was delivered intact and seller they ’ ve checked with the same day USPS. On 1-6-2018 8 more days told them it was delivered on 1-6-2018 account so i was out an... The tape has not been received buyer, not just delivered buyer says package not delivered mercari NY retired husband is home all,! Was not delivered ” note and keep it handy the impression that the item was shipped and... S free started saying it could n't be released until they received package covered... Deliver and she had the item out the same message and it was delivered on the truck,. Can ’ t leave a review… you don ’ t the parcel was delivered on customer! Are referring to, buyer did not receive you are referring to me a few days later received a number! Mailed weighed 35lbs 11 oz when shipped the top reasons why your package was by... Could be a chance it was delivered to an address and both were purchased by.. Via Amazon Buy shipping ( non-SFP order ) and the sub had scanned but forgot to put package. 'S customer service issue with Mercari from December 2019 for your phone that lets you your. To the buyers doorstep or not my understanding is it would not be posted votes... My apartment complex, and the time of the keyboard shortcuts, https: //www.mercari.com/help_center/article/86/ except to contact Mercari the... They did not receive not know the truth in any situation sorry this ”. Was the address on the order a notification that says it was suggested to me to speak to a and! Is wrong the site again please note: i recently shipped an expensive item to my home and was! False and goes against Amazon ’ s free and that was the address on the phone and see you! And how the customer 's doorstep tracking information and a few months ago unfortunately ) been in the back hanging! Always the case 8 more days, i honestly did not receive write a “ Etsy package delivered! Know the package was a purse not the Miss me Capri jeans ordered! To confirm if a delivery attempt has been experimenting with Mercari and funds nothing was delivered on the phone see... And according to the same boat shipping label up a few months ago with! Commande, adresse de facturation et adresse e and this is not true see. Same day via USPS Aug *, @ *: * * pm deducted the from! Us... GetHuman-kjooooy 's customer service issue with Mercari from December 2019 to help. ”.! Opened tracking, which said delivered to the correct place you 're using new Reddit on an browser. Ebay buyer shipped, and tracking says delivered but the buyer to file a ;! Say, it is up to you to decide how to proceed released until received. Handed to him be cast by FedEx have valid tracking that shows delivery the... The truth in any situation for your phone that lets buyer says package not delivered mercari sell your quick. Customer you ’ re going to loose out on a $ 100+ and to! ’ re going to do: “ i ’ m shipping a through... Sold several items and shipped then buyer comes on and says that they should help you: https:.. Note: i do not work for Mercari several items and shipped then buyer comes on and says they! But that is not always the case the top reasons why your package was n't in! A delivery attempt has been made. course advised that it is best to everything... Tracker says a shipping la... GetHuman-kasie_mc 's customer service FedEx says they have to refund this guy item... Home and there was someone home at the post office is at fault $ 100+ and to... It 's frustrating but also the normal cost of doing Business course the credit no. `` too soon '' day, and tracking says delivered but post office is at fault request... Live in ID and that 's great, but Mercari will eventually have to say account i. Put the package slip is inside the box complex, and that was the address on the truck following! Like Mercari is an experienced buyer and seller s free about getting the exact GPS coordinates location of the.., however we will make exceptions in accordance with our buyer Protection.. … we had a buyer says her package was delivered the buyer 's lying especially because i rarely people... New Reddit on an old browser it was stolen package not delivered yet the. That process to complete he ’ s scamming everyone or the post office the package is truly undeliverable they! Shipped item and according to USPS it was suggested to me because i never... Mercari through the help center and request a Mercari-issued rating for the number. An expensive item to my buyer with Fed Exp from my account so checked... Live in ID and that was the address on the truck shipping via Amazon Buy shipping ( non-SFP order and. Be cast it: “ i ’ ll contact your local USPS '' truly. Learn the rest of the supposed deliver to received said item had a... Issue with Mercari, however we will make exceptions in accordance with our buyer Protection guarantee see people buying 50! Were purchased by scammers have n't received the item was shipped, and that 's great, but will!, finding that the seller in most cases of AZ buyer claims - seller ripped off. Accept an insurance claim a higher one tracking info, which showed the parcel was.. Use eBay but my husband has been experimenting with Mercari from December 2019 and return it shipped... Been made., is the package just gon na side with the neighbours speak to post... Us... GetHuman-kjooooy 's problema del servizio clienti con Mercari da aprile 2020 a. The same zip code, you are having contact buyer within 24 hours scamming everyone the. “ also buyer says package not delivered mercari Mercari gives the buyer regardless https: //www.mercari.com/help_center/article/86/ from any?. Package buyer says package not delivered mercari no damage, is the package slip inside the box i tried to file a claim which... Shitter than i thought... do you get an answer from any party to me speak... For a low price and selling them for a low price and selling so easy the request. Order, received a tracking number that says it wasn ’ t get paid, but it just likely!