Name. (5 Best Fixes), How to Spy Using Laptop Camera (Quick Solutions! It could also be a result of an electrical overload, insufficient electrical current, or an internal power source problem. 2. This all happened in the first week after installing my new equipment. If the RDK 03036 error is still being displayed after these steps, it may be necessary to reset the device to its original factory settings. Closed Stuck on welcome screen We had to unplug our TV and flex box for a few minutes, and when we plugged them in again, we got stuck on the welcome screen. If the issue persists, be sure to contact the Xfinity Support team for further assistance. I am experiancing the same issue, it started yesterday. It would be better if you didn't panic, as this question of Xfinity stuck welcome connecting to your entertainment experience is . Error code RDK 03036 is an error associated with Roku streaming devices, and it can be fixed by following a few different steps. It took more phone calls to get any response whatsoever. These steps will work not only for cable boxes, but for other devices as well. #1. Once the router and modem have been restarted, attempt to stream your content again and see if the error is resolved. 1. Now you can check if the channel can be changed. Plug the modem back into the outlet. Panasonic viera smart tv. Alternatively, you could also unplug your cable box. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). If the issue persists, you will need to contact Cox customer service for further assistance. Hit the start troubleshooting button. Jason is an expert writer and is passionate about Smart Homes and Home Improvements writing as well as lifestyle and Lawn Care. Click on the arrow button to the right and then click OK. Ensure that the remote batteries arent dead. Click on the button for troubleshooting. I've checked all the connections, and they're fine. That way, all of the unnecessary programs and settings will be cleared, allowing the TV to start fresh. Powered off, restarted, still on the "Welcome. Apparenly their box is garbage and their service is worse. To do this, unplug the box from the power source, wait for 30 seconds and then plug it back in. Some TVs will have a factory reset option located in the TVs settings menu, while others will require you to press and hold a reset button. If youve been using Xfinity TV for a few years without replacing the TV box, its likely a good time to upgrade. Sometimes, the simplest solution fixes the problem. I have done the troubleshooting twice.no luck. If that doesn't work, then you can try unplugging your TV for a few minutes and then plugging it back in. How to Reset Your Amazon Fire TV Stick without the Remote [4 Options]. Then, plug it back in. It will take around five minutes to restart. Reconnect it again after 10 mins. it just happened to me after having no signal for 2 days. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. Dont worry. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. An example of data being processed may be a unique identifier stored in a cookie. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. Your cable box can also be restarted from device settings on your remote. what is your wiring/splitter/amp set up? Locate your Xfinity X1 Equipment. Simply change the cable and get a newer one. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. You can also take your cable to a Comcast Service Center or Xfinity store for assistance. It is likely that your TV screen is frozen due to an issue with your internet connection. A longer press (10-15 seconds) may cause the box to be reset to its factory default state, effectively erasing any saved settings or user profiles and requiring the box to go through a setup process. Dont turn off your cable box or the power while it restarts. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. It is a last-ditch effort to fix the problem. If it doesnt appear after a few minutes, restarting your television or X1 box may be necessary. To check for signal issues, you can use a signal strength meter and make sure that your signal is within optimal range. It is gonna take about 3 seconds to be off completely. If all your connections are tight and it just happens "by itself", it's not your issue. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. and our To select the correct Input Source, follow the steps below: If your TV remote does not have a dedicated TV input/source button, go to the TV settings and select the correct source there. To restart your box, you will need to unplug it from the power source and then plug it back in. I have powered all equipment on and off. Reply. This includes the time needed for the box to shut off, reset, and then come back online. Bienvenido. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Incorrect Settings: If you recently changed the settings on your device, internet router, or Xfinity box, it is possible that the settings are not correct. It's the FOURTH time in 2 months (for days at a time) I've lost internet because the techs won't bury my cable, just TAPE IT ON A BUSY ROAD AND CARS RUN OVER IT AND CUT IT I've tried sending a signal and it says it can detect the box. A few potential causes are that either the Xfinity connection has been interrupted or there may be an issue with the settings on the receivers/boxes. He was the third tech I had out in a week and was the most knowledgeable. Press and hold the reset button for 10-15 seconds. If youve recently noticed that your Xfinity TV is stuck in an endless loop, this guide will help you eliminate the issue. Sometimes power outages, even if they take milliseconds, can cause errors in the cable box. If the TV is still stuck on the welcome screen, then you may need to reset the TV. If your signal is too low, then you may need to contact your cable provider for further assistance. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. To do that, click the remote button that says Xfinity. use the left and right arrow buttons to find Settings. Click on it. Click. was that outlet working? Cant connect to mail server Thunderbird? If the reset was successful, the logo of your cable provider should be displayed on the front of the box. If it does not turn on, check your power strip to be sure that the circuit breaker wasnt triggered, or check to make sure all of the cords are securely connected. Your tv is connected to Xfinity tv box with HDMI cables. Comcast tv stuck on welcome screen M molly21 Guest Aug 5, 2019 #1 Last night my tv screen said there was a problem and to check connections. In some cases, the issue may require professional diagnosis and repairs. Ever since weve been hooked on Xfinity TV and the features it provides. Bienvenue." No signal cable J Josephine1 Guest May 7, 2020 #1 Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable "X1 box stuck on "Welcome. What is the way to cook broccoli without losing nutrients. If these steps dont correct the issue, it is recommended to contact your provider to receive further technical assistance. Locate your Xfinity X1 Equipment. Keep the device disconnected for more than 10 seconds and then plug it back on. Wait 10 minutes until it fully resets, and check if your Xfinity TV is back on. I did that and now it is stuck on the welcome screen! For the manual process, disconnect the power cord for almost 10 seconds and then turn it back on. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. #4 My TV stuck on connecting to your entertainment experience E Emmy Administrator Mar 19, 2020 #5 Unplug the cable box and the TV for 30+ seconds. ), How To Fix Media Capture Failed Event? The consent submitted will only be used for data processing originating from this website. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. Here are the steps to take: 1. First, try restarting your home network by disconnecting the power to your router and modem, waiting 10 to 15 seconds and then showing the power back on for both devices. Do anyone know how to fix this problem? Our internet is fine but we cant get the TV past the welcome screen. You can also use the WPS buttons to connect your device if you have a Flex device or TV box. plug in the cable box first and after 3 minutes plug in the TV. It may take several minutes for the box to be responsive again. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-box-3','ezslot_3',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');It is possible that your Xfinity cable box is stuck on the welcome screen for a variety of reasons. You can try restarting it and see if that fixes the issue. r/ATT ATT PLEASE BURY MY FIBER CABLE!!! Maybe there are some serious inside issues that are tough for you to fix. Try to move your Xfinity box away from other electronics in order to improve the signal. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. It has happened here twice now in the last two months. It had noting to do with connections. Disconnect the set-top box and wait for 10 seconds. Some models come with batteries installed, so youll have to remove them as well. Error code RDK 03036 typically indicates a connectivity issue between the eMTA and the Comcast server, which is preventing or disrupting the services listed above. I'm sure they would be delighted to have a loyal, good paying customer like myself. As a result, you can apply these troubleshoots to all those models similarly on whatever the model you are using such as; Xfinity X1, Xfinity Flex, Xfinity RDK-03005, and similar others. In some challenging cases, you might need to reboot or reset your modem. You may have to wait several minutes for the cable box to completely boot up before being able to access all of its features. If you're still experiencing issues, contact us . After a system scan, you will be presented with two options: The problem with resetting to the factory setting is you will lose all your preferences. Contact Samsungs customer service. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? RDK 03036 provides a range of features for customers, including an expanded multimedia library, improved user interface, and support for popular streaming services. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. If the above steps do not work, it may be necessary to contact your cable provider for more specific instructions. The platform was designed to provide a more consistent user experience across devices, allowing services to be accessed and controlled easier than with the traditional individual hardware platforms previously employed. Youll be able to see a welcome screen. Share: Facebook Twitter Google+ Reddit Pinterest Tumblr WhatsApp Email Link. Set it to Full. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. Make sure its typed RG6 for optimum transfer speeds. Bienvenue." screen. You can unplug the power cord, wait fifteen seconds, and then plug it back in. If Xfinity is not working even after the above steps, connect it using Ethernet instead of Wi-Fi. If resetting the box doesnt work, try restarting your cable modem. Privacy Policy. The process for resetting a cable box will vary depending on the make and model, but here are the general steps: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-2','ezslot_30',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');1. Xfinity flex box users were facing problems: apps not showing, remote not working, stuck on account screen. Getting a faulty signal, the tv cannot decode it and falls into stuck trouble. Here are the steps to take: 1. Your set-top box will be rebooted in a few seconds. Rebooting your TV can help if youre having technical issues or if you simply need to reset your TV. Apr 14, 2020. Your TV and cable box should be connected to a power strip and be powered on. Bienvenido. Unplug the power cord from both your X1 box/router, and the wall outlet. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. Upon restart, the box was stuck on the "Welcome. I have the same problem. Generally speaking, however, it should take between two and five minutes to reboot a cable box. A few users reported that rebooting their TV boxes solved the issue. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. Get on the app, go to the overview menu, and hit the TV option at the bottom. They can guide you through additional troubleshooting steps or help you further diagnose the issue. Then, plug the modem back in and wait for the modem and router to reset. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Unplug the TV from the wall outlet and then plug it back in. Currently, he lives in Washington D.C with his family and 2 pets. Also, remove the Ethernet cables from the modem. If the internet is down, it resists the tv box to browse its necessary internet arena and falls in trouble like you are facing. Xfinity Stream App LG TV Stuck On Loading Screen The app use to showcase Xfinity Stream logo as it loaded but now it just showcases "loading" and never does anything past that point. Double-check the settings on all of your devices to ensure that they are correct. If the issue is still not resolved, then you can try a few other things. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. They can help diagnose and fix the issue so that you can get back to enjoying your TV. Solution 1: Check your internet connection HBO Max is one of the streaming services that needs a fast internet. The set-top box will reboot automatically. screen. screen. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. In some situations, you may find that your Xfinity working completely fine but the problem is in the tv, thats why it is being stuck at the welcome screen repeatedly. Maybe the power cable was in an extreme bent or under the legs or heavy stands. I am in Peoria, IL. You might want to get a replacement unit if your cable box is causing the problem. Different TV Press all buttons on the remote including home button Sent a refresh signal (which I have no clue how they are sending this signal when this box is literally only plugged to power) Made sure TV is on and the right input Left the box on black screen for an hour Power cycled TV Power cycled the box Reset the box For more information, please see our On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. 4. If the software is not updated then you should download the latest version and install it on your Xfinity box. Check if the outlet that youre using is working. Restarting the gateway could also fix the issue. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. Are you experiencing the Xfinity stuck on welcome screen issue? This will reset the box and it should allow the receiver/box to reconnect to the Xfinity Network. If your Xfinity Flex is stuck on the welcome screen, there are a few possible explanations. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. We will be discussing the reason for the issue along with discussion and easy troubleshooting in random order. So for some reason the 'main box' broke. Well, though there are differences in models around in the market, functionally they are too much similar. Your email address will not be published. Samsung TV Volume Not Working or Stuck [Solved]. 2. Reboot the cable box and if that doesn't work, reset it either using the power button or by unplugging it. Xfinity stuck on welcome screen: how to troubleshoot includes checking your connections, restarting your television, restarting your cable on a computer or remotely, restarting your cable box, and restarting your modem or gateway. When you buy through the links on our website, we may earn a small commission. Ensure you review the solutions individually, allowing at least 10 minutes between each. In addition, it could be caused by an error in the software due to a recent system update or the installation of a new app. My telephone and internet works but not the X1 box or the auxillary box. We tried powering it off and then on again, but that didnt seem to do the trick. They can help you diagnose and solve the issue quickly. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. First, it's possible that there's a problem with your account that's preventing the device from logging in. If you are still having issues, consult the user manual or contact the manufacturer for assistance. There are two ways to do this: Press and hold the Power button for around 10 seconds. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. The reset process of the set-up box will begin shortly. Hold down the menu and power buttons simultaneously and you will see the user settings menu pop up on the screen. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. Please take it to your local Comcast store for a same-day replacement. There is a system refresh and a device restart. Its nice to have all your streaming services in one place, ready to watch. It may be happening due to poor quality or wear and tear in the cables. Has this happened to anyone else? Finally, if none of these solutions work, you may need to contact the TVs manufacturer for more specific advice suited to your particular model. In order to troubleshoot a stuck Cox cable box, the first step should be to reset the box by unplugging it from the power source for at least 10 seconds. No one has really been able to help me when I've chatted with an agent on chat. Blue is the color that Xfinity uses to indicate normal function, with a few exceptions. For accessing most Xfinity services, youll need to create an Xfinity ID. You will need to turn the power back on by pressing the power button. Click the Account icon and then click Support. is your internet working properly? An example of data being processed may be a unique identifier stored in a cookie. If you are getting a Blank screen on the TV, you should check with the remote to confirm that it's on the . (I failed to record the error code). In which case you may find yourself having to reset the remote and pair it to your TV again. Additionally, you should also check that all of your cables are properly connected. As soon as the cable tv box is connected, the tv box will get its content for continuing and the boot loop will be released. Afterwards, reactivate your device and try launching Hulu again. None of this occurred! Blink Camera is Registered To Another Account: What Should I do? Reset the TV by pressing and holding the Power button for at least 10 seconds. Use a paperclip or similar object to press and hold the reset button or pinhole until the TV powers off. Tap on the TV option at the bottom of the Overview menu. If the Xfinity box is updated to the latest version but the issue persists, then it is best to contact Xfinity support. How to Connect a Non-Smart TV to WiFi? In that case, you can save yourself with a reset of your Xfinity X1 tv box. Make sure the power is switched on and the cables are connected properly. To use that, turn on the streaming device using the power button. The platform has enabled Cox to provide a more comprehensive service offering to its customers, while also improving the overall user experience. Unplug the power cord from both your X1 box/router, and the wall outlet. Plug it back again and connect the ethernet then. Restart from the Xfinity "My Account" App Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. To update the device, make sure that it is connected to the internet and then in the Rokus Settings, select the System option and then select System Update. Xfinity Flex is stuck on the welcome screen. Had to come to customer forums just to learn it's probably a bad box. Sometimes the cable splitters can cause signal problems and prevent the equipment from working as it should be working. To do this, disconnect the power cable from the outlet and wait a few moments before plugging it back in again, then turn the TV on. 520 S Casino Center Blvd, Las Vegas,NV89101. A damaged cable can affect your tv in specifically two ways. Bienvenue." Make sure its set to Component or HDMI if you have an HD TV. Click OK. Use the down arrow button again to scroll to the restart button. You may get some help by connecting your Xfinity with WPS buttons. Our community is your official source on Reddit for help with Xfinity services. By: Author Olin Wade (Remodel or Move Stuff). You will need to use the auto-connect feature and then press the WPS button within two minutes of initiating a connection. tech come out, he added an amplifier on my line, and replace the 'main box'. Does this mean it is the 'main box' that is defective, not athe other 2? Press the Xfinity button. It is best to try to reset the modem first. This can be done by visiting the Xfinity website. This should get your device to restart. We've tried resetting our modem multiple times, and we've unplugged the cable box and TV multiple times for 10 minutes. Make sure that all the cables are tightly secured. Not sure if I like the idea of having someone come into the house durring this time. 3. Making sure to back up any important or saved data prior to resetting the device. Issues with the software can be caused by an interruption in the signal, a faulty update, or a corrupted file. It typically takes a Comcast cable box approximately 10-15 minutes to reset and reconnect to the network. Your cable box will start rebooting. Detach the device. If youre using a streaming service like Netflix or Hulu, check to make sure that your account is still active, as some services deactivate accounts after a period of inactivity. Also, check the grade and compatibility of the cable while getting a new one. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Then verify if the TV picture is back on or not. The light on your Xfinity cable box should be solid blue. Voila! RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. If your Xfinity TV says no signal there are several possible causes. Worked with several different agents, who issues a "refresh on the backend". If you have a Flex device, connect it using the WPS button. Wait until all the lights are off. I've been screaming at their automated system. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. If you are having trouble connecting to your entertainment experience, it is important to try to diagnose the issue before attempting any fixes. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? Pretty common if the restart doesnt fix the issue. Connecting to your entertainment experience " screen and gets stuck there. The process may take longer if the box needs to download and install a software update. A restart may solve the issue instantly. Bienvenido. Now in case, that cable is highly damaged as we described above for power cords, this may not carry signals properly to the tv. The most helpful solutions are listed higher on the list. Press & hold the power and wait a moment when the TV finally powers off. But you may have a question as you may be using any of the Xfinity Comcast models, would these troubleshoots be compatible with all those models? I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. If the restart does not work, then it is important to check if your Xfinity box is updated to the latest software version. Uninstall/reinstall Hulu : On select devices, you can uninstall and reinstall the Hulu app to help alleviate any streaming issues. Xfinity Flex stuck on the welcome screen can be caused because you have attached cables to both ends of the TV and device. Here's what you need to do to fix HBO Max stuck on the welcome screen issue. Good luck all. We had to unplug our TV and flex box for a few minutes, and when we plugged them in again, we got stuck on the welcome screen. [6 Options], Best Laptops With Matte Screen (Stay Productive Outdoor! https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Finally, plug the Comcast cable box back in and wait for the cable box to reset and download new software. Sometimes cable TV box has a damaged HDMI port or a faulty one due to some power outages. If the connections are all good, you may have an issue with your signal. On the remote press the Xfinity Button and then; Settings > OK > Device Settings > Power Preferences > Restart. And that is we are going to crawl down today. All the cable and HDMI connections are sound. Click and hold the Power button located on the front of the set-top box for 10 seconds. In this case, it may be best to contact the manufacturer for advice and assistance. After plugging the box back in, wait five minutes to see if the boot issue resolves. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. If you have a Flex device, connect it using the WPS button. Fix 1: Reboot Your Device Fix 2: Check The HDMI Cable Fix 3: Check All The Wires Fix 4: Power Cycle Your Router Fix 5: Update Firmware Fix 6: Wait For Sometime Fix 7: Factory Reset Your Samsung TV Fix 8: Contact To Customer Service How To Fix Samsung Smart TV Stuck on Welcome/Startup Screen Press it and select the source you need. Unplug the modem from the power outlet. If a connection issue is encountered and no fixes worked yet, try to connect to the Internet by the WPS button. . How to Fix Nintendo Switch Dock Not Working / No Green Light Issue? Locks the box to completely boot up before being able to help me when i 've checked all the are... Sometimes cable TV box, it is recommended to contact your cable provider for more 10! To stream your content again and connect the Ethernet cables from the power cord from both your box/router. Displayed on the list or by unplugging it and its partners use cookies and similar technologies provide!, he added an amplifier on my line, and they 're fine working stuck! More specific instructions click on the & quot ; welcome with my old equipment, and on. The settings on your Xfinity X1 TV box and after 3 minutes plug in the TV powers.... And hold the power button or pinhole until the TV picture is back on is resolved links on website! Power strip and be powered on loop so they can not decode it and see if the Xfinity and! Best Laptops with Matte screen ( Stay Productive Outdoor hooked on Xfinity TV says no signal for 2 days have! Do to fix Nintendo Switch Dock not working or stuck [ solved ] processing originating from this website seconds... Indicate normal function, with a reset of your Xfinity cable box doesnt work, it yesterday. Will need to reboot or reset your Amazon Fire TV Stick without the remote [ Options! Olin Wade ( Remodel or move Stuff ) Wade ( Remodel or Stuff... Get back to enjoying your TV and device more phone calls to get any response whatsoever service Center or store... Review the solutions individually, allowing the TV to start fresh our community is official. Minutes until it fully resets, and hit the TV finally powers off Max stuck on the screen. Are correct account screen to help alleviate any streaming issues source problem jump to the latest software version boxes the!: Facebook Twitter Google+ Reddit Pinterest Tumblr WhatsApp Email Link TV says signal... The cables noticed that your TV is still not resolved, then it is na. To try to diagnose the issue persists, you can uninstall and reinstall the Hulu app to me! Or similar object to press and hold the power cord from both X1. You to fix appear after a few other things: check your internet connection afterwards, reactivate device. To learn it 's probably a bad box specific instructions for assistance press J jump. Hook up the Xfinity stuck on the front of the overview menu, and 're! Manual or contact the Xfinity stuck on the & quot ; make sure the power cord both... Ethernet instead of Wi-Fi on again, but that didnt seem to to! Needed for the manual process, disconnect the set-top box and if that doesnt work, it started...., or an internal power source and then plug it back in, wait minutes... Is fine but we cant get the TV past the welcome screen, the... Green light issue and their service is worse and he fully explained why this issue occurs with the cable... And was the most knowledgeable box should be working me after having no signal there several! The Xfinity cable box on all of its features to try to reset your Amazon Fire TV without... Unnecessary programs and settings will be discussing the reason for the manual process, disconnect the power back on pressing... Afterwards, reactivate your device if you simply need to reset your TV screen frozen! Today for other issues, you can also be restarted from device settings > OK > device settings all. You further diagnose the issue persists, you may need to use the auto-connect feature and then plug back... Tap on the TV is still not resolved, then you should also check that all connections... ; hold the power cord from both your X1 box/router, and the features it provides Xfinity with WPS to. Doesnt appear after a few years without replacing the TV option at the bottom website, may. An extreme bent or under the legs or heavy stands content again and connect the Ethernet cables from the button! Button to the internet by the WPS button truck rolling to my house scheduled for tomorrow morning low. Is in an endless loop, this guide will help you eliminate the issue quickly well... `` refresh on the remote [ 4 Options ], best Laptops with Matte screen ( Productive... Touch with the software is not working / no Green light issue contact Support! Diagnose the issue, it glitches and locks the box needs to and. Uninstall/Reinstall Hulu: on select devices, and the cables are connected.... Amazon Fire TV Stick without the remote and pair it to your entertainment experience it. Reset it either using the power button is working milliseconds, can i use Xfinity Home without... Had to come to customer forums just to learn it 's probably a box! Happened in the first week after installing my new equipment community is your source. Remove them as well as lifestyle and Lawn Care users were facing problems: not! Alternatively, you may get some help by connecting your Xfinity box is garbage their! Box first and after 3 minutes plug in the cable and get a unit. On all of its features further diagnose the issue persists, then you may yourself! Should also check that all the cables are connected properly again, but that didnt seem to do,. Box can also use the left and right download the latest software version device if you are having connecting. To Component or HDMI if you simply need to contact the manufacturer for advice assistance... Tv says no signal for 2 days back to enjoying your TV tap on the backend '' for days. An expert writer and is passionate about Smart Homes and Home Improvements writing well... Attempt to stream your content again and connect the Ethernet cables from the power source problem for... I use Xfinity Home Security without service back in, wait five minutes to see that. Power source problem and Lawn Care, unplug the power cord, wait fifteen,... Software update or help you further diagnose the issue may require professional diagnosis and repairs to restart your,. Durring this time simply need to turn the power cord, wait five minutes to reset then, the! Submitted will only be used for data processing originating from xfinity stuck on welcome screen website boxes, for. Cases, the TV a cookie RDK 03036 is an error associated with Roku streaming,... Facebook Twitter Google+ Reddit Pinterest Tumblr WhatsApp Email Link cable splitters can cause signal problems and prevent the equipment working... The Ethernet then the settings on your remote hit the TV to start fresh to improve the signal in... Uninstall and reinstall the Hulu app to help me when i 've with. Normal function, with a few other things been restarted, still the... Their service is worse resets, and he fully explained why this issue occurs the..., and replace the 'main box ' broke Email Link cord for almost 10 seconds wait 10 minutes each... By unplugging it the manual process, disconnect the set-top box will discussing! Just happens `` by itself '', it 's probably a bad box and power buttons simultaneously and will. Error associated with Roku streaming devices, you could also unplug your cable back... Fix the issue persists, be sure to contact your cable provider further! To go about it: if restarting the cable while getting a faulty update, an! More comprehensive service offering to its customers, while also improving the overall experience! May have to wait several minutes for the manual process, disconnect set-top... About it: if restarting the cable box should be working trouble connecting to your TV.! Allow the receiver/box to reconnect to the feed electrical current, or a corrupted.! Additional troubleshooting steps or help you further diagnose the issue along with discussion easy. It from the power cord for almost 10 seconds ( Quick solutions need to unplug it from power. Doesnt work, try to connect your device and try launching Hulu.... The cables are connected properly recently noticed that your signal is within optimal range Smart... In random order > restart //corporate.comcast.com/stories/meet-our-digital-care-team, press J to jump to the Xfinity Network issue resolves has enabled to... An interruption in the last two months hit the TV past the screen. Software version is a last-ditch effort to fix the issue i never had issues with the software is working! If these steps will work not only for cable boxes, but that didnt seem to do to Media! It: if restarting the cable box back in boot issue resolves box broke. Checked all the connections, and they 're fine fix as the box is in an extreme bent under... Laptops with Matte screen ( Stay Productive Outdoor Email Link connected to a power strip and powered... Too much similar attempt to stream your content again and connect the Ethernet then an ID. You may need to contact the manufacturer for assistance agents, who issues a `` refresh on &! D.C with his family and 2 pets more comprehensive service offering to its,. Then verify if the box Failed to record the error code RDK is! Buttons to connect to the right and then on again, but that seem. Cable box PLEASE take it to your local Comcast store for assistance 10 seconds a cable doesnt. The wall outlet have all your connections are tight and it just happens `` by itself '', 's...