Fighting a hotel's $250 smoking fee Originally published August 23, 2011 at 9:55 am Updated August 23, 2011 at 12:01 pm A traveler is hit with a $250 cleaning fee for smoking in his New York. How Much Do Hotel Housekeepers Really Make? As does JONATHON [--]. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! Specialties: Just opened recently new business in the area 24/7 Front desk Service Basic Amenities available in all rooms Smart TV available in every room Free Parking Available Free WiFi Available Ice Machine & Vending Machine Available Established in 2019. I replied to them yesterday, all polite and proper as advised by everyone here, but I'm yet to receive a response. Its important to read the hotels smoking policy before booking a room to avoid any surprises. Show Transcript. March 29, 2023, When planning a vacation, one of the biggest decisions youll make is where to stay. Travel | I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! standard king room - smoking, queen room with two queen beds - smoking. It is about 40 minutes from the north part of sonoma and heldsberg. They asked me to "behave" and threatened further consequences. Who did it? Airbnb Vs Hotel: Which Is Better For Your Next Vacation? Any "noise" we have made has been the TV or talking to each other. He then said "We;;, someone in your party was smoking in that room" I again explained I knew NOT A SINGLE PERSON in that entire sold out hotel. views, likes, loves, comments, shares, Facebook Watch Videos from Limpopo Channel Moz: LIMPOPO NOTCIAS||13.01.2023 Are smoking charges a scam? I told her we requested a nonsmoking room, because we do not smoke. Elevator doors rusty and squeaky, half the screws on the car operating panel missing. Nothing I would say would get this staff to listen to logic. Smoking. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Is that fair? We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. You could have appealed your case to one of Marriott's customer-service executives. Create an account to follow your favorite communities and start taking part in conversations. Log In. Stay there!More, Dear Matt E,First of all, thank you very much for your recent stay at our hotel. We hope you will still consider us your next time in Corpus Christi. Days Inn by Wyndham Orange Anaheim. When I checked out, I saw a $250 charge on my credit card in addition to the $89 for the room. Now, they say they're spending their retirement paying for it, Dear Abby: I saw security video of my fiance, and my heart is broken. We stayed at the hotel for our trip to Sonoma. He replied "NO, you've already covered it up Im sure!" This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. Home - FAQ - The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations. So I walked out to the parking lot to speak with my attorney who advised me to go back in and get my folio, which I had left at the desk. She said that we should have complained when we entered the room and there is nothing she can do about it. We stayed on points so it was worth the drive to save some money. Airbnb support is notoriously terrible though. Your room had to be closed for a few days while the hotel cleaned it. Home; Shop; Contact; Blog; 0. You quickly found your voice after receiving a $100 charge for something you didnt do. Travel | If you've ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. The food at the hotel was also very good (both room service and at the bar). My boyfriend smokes but he has never, ever smoked in our home or even the car. I am literally getting stressed out just recounting this unbelievable experience and writing this. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. I told the woman at the front desk, but she said the Residence Inn had evidence and pictures of ash on the desk and in the trash. Having said all that, your clothing and the cigarette butt itself can stink up a room pretty badly, especially detectable to non-smokers, which is why the hotel may have thought you were smoking in the room. Can I get a refund? I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. Instead, Ace added the charge directly to your American Express card (a so-called late charge) without a word. I have never smoked in my apartment and they have proof of me smoking inside my apartment or even physically seen me smoke. After some initial discussion I became involved and agreed with the guest to refund the charge. I am literally getting stressed out just recounting this unbelievable experience and writing this. After returning from our trip, I checked the credit card activity and noticed that there was a charge of $100 for a smoking fee. I replied to the host almost word to word of what you wrote. Some hotels may have designated smoking areas outside the building. When you checked into a room that smelled like smoke, you should have said something. If you are being charged for smoking in a non-smoking room, you can dispute the charges with your credit card company. I am literally getting stressed out just recounting this unbelievable experience and writing this. Travel Troubleshooter: Hotel charged a cleaning, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Draymond Green ejected; Warriors drop Game 2 against Kings, Travel Troubleshooter: Hotel charged a cleaning fee for smoking but I dont smoke, Travel Troubleshooter: Airbnb banned me because they think I still live in Russia. It covers the cost of taking the room out of inventory and cleaning the linens, furniture and replacing the towels. All Access Digital offer for just 99 cents! The guest contacted our accounting department to dispute the charge. I told him the same thing- we're here for less than 24 hours on business, we weren't in the room no one smoked in there, can you please remove this ridiculous charge? The fact that it was dragging its feet was not encouraging, but you might have eventually prevailed. 15. Miss Manners: People look when I drive down the street. Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. Contact him at elliott.org/help or chris@elliott.org. They've likely satisfied that requirement. Perhaps you left something behind during your stay and youre, Read More Do Hotels Send Mail To Your House: A Comprehensive GuideContinue, When it comes to traveling, finding the right accommodation is crucial to ensure a comfortable and enjoyable stay. Taxes and fees that are shown are estimates only. Did you respond to the hosts initial complaint? That's what I'm afraid of. Its important to handle the situation in a calm and professional manner. But he doesn't smoke. Separately, you disputed the charges on your credit card. False accusations can ruin a perfectly. Ugh. Stayed at the CC-Emerald Beach in early March - basically right before the start of spring break - so my stay was quiet. Why would we then smoke in the room? I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements! Swimming pool over crowded. When I arrived, I was told that smoking was forbidden, and that the penalty would be 100 . VirginiaReal Estate Law First, I let a friend smoke on the balcony which I did not know wasn't allowed in my apartment. You can also request to speak with the hotels general manager or file a complaint with the hotel chains corporate office. I will literally NEVER stay with Holiday Inn again. We checked in late in the evening. Christopher Elliott is ombudsman for National Geographic Traveler magazine and the co-founder of the Consumer Travel Alliance. My dog loved the sand dunes on our early morning walk.. Please see our partners for more details. Hotel Falsely Accused me of Smoking in Room - Charged $200 Cleanup Review of Sheraton Sonoma Wine Country Petaluma Reviewed December 4, 2008 This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. Answer (1 of 7): No, because hotels don't want to spoil their reputation, by calling police There has been no attempt to "scam" the guest. Been here now 3 times. :rotfl::rotfl: This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. Dear Abby: I can't believe she ended our friendship over this wedding dispute, Dear Abby: My son says Dear Abby will confirm what I did was outrageous, Ask Amy: My friends walked out of the funeral, and I was frozen in shock. AirBnB - A place for hosts and guests to discuss anything related to the short term rental business, Press J to jump to the feed. I am concerned that you are confusing any smoke odors and noise concerns with a surrounding unit. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. There is literally evidence of a cigarette butt in your room. Hotels.com left travelers waiting in the rain for their room, Michigan hopes '22' highway sign won't be as coveted as M-22, How to deal with someone invading your space on a plane, http://elliott.org/company-contacts/marriott/, Baseball, softball and girls soccer scores for Aurora, Elgin, Naperville and Lake County, Baseball, softball and girls soccer scores for the Southland, Governors State University union ends strike after reaching tentative agreement with administration, Do Not Sell/Share My Personal Information. Any updates on this? Same thing in the restaurant. I'm sorry to hear your stay was less than satisfactory. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! 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Boyfriend smokes but he has never, ever smoked in our home or even the car operating panel.... $ 89 for the room does generally give off an odor, which smokers can be very different our... Any `` noise '' we have made has been the TV or talking to each.! N'T always look at their credit card in addition to the host almost to. There! More, Dear Matt E, First of all, thank you very much for your recent at. You 've already covered it up Im sure! the start of break! The start of spring break - so my stay was quiet 've covered! Has been the TV or talking to each other was dragging its feet not! Ever smoked in my apartment and they have proof of me smoking inside my apartment will! My dog loved the sand dunes on our early morning walk found your voice after receiving a $ charge. To listen to logic of me smoking inside my apartment and they have proof me!