If youd like to request a late check-out, please contact us through Airbnb or any of the contact details provided at the end of this manual. Text XXX to (Your Phone Number) as you are leaving. I want to make your stay an enjoyable one. An Airbnb house manual template is essential for automating your Airbnb business. The undertone of the checkout instructions should be leave it better than you found it. We like to think all guests mean well but its better to communicate your expectations upfront than leave it up to chance. Some hosts are horrified by the idea of even mentioning the review process, finding the notion incredibly brazen and tacky. 2. You have to pay for damages that exceed the security deposit. Finally, the day has come for departure. Return all outdoor furniture to their original location. I find its best to have information in 3 spots so guests hopefully see one of them! (function(d,u,ac,a){var s=d.createElement('script');s.type='text/javascript';s.src='https://c7168d.lodgify.com/app/js/api.min.js';s.async=true;s.dataset.user=u;s.dataset.campaign=ac;s.dataset.api=a;d.getElementsByTagName('head')[0].appendChild(s);})(document,29132,'dojcoxvodtbmho8evpv6','a7168b'); Dont see the form to download our Airbnb checkout instructions template? A detailed and well-thought-out Airbnb house manual is crucial for guests to feel at home. (We need time to get the house ready for our next guests, so please be considerate of check-out times). After logging in you can close it and return to this page. 6. How to send checkout instructions on other listing sites? The house should look just as nice for the next arrival as it did for that guest. Its much easier and more effective to simply ask for a positive or even 5-star review. You should also put your contact information somewhere on the list, so your guests can contact you with any questions they might have. The login page will open in a new tab. Be sure guests arent staying past the set checkout time by outlining it in your Airbnb checkout procedure. So just to be safe, list a few top emergency contact numbers toward the end of your Airbnb home manual. Key Handoff How to Handle Airbnb Key Exchanges, Preventing Smoking and Noise Issues at Your Airbnb: A Guide, How to Prepare Your Home for Short-Term Rentals, Airbnb Shopping List Kitchen Essentials, 5 Things To Sell in Your Airbnb (That Guests Love), Top 100 List of Must-Have Airbnb Products Under $25, Laying Down the Ground Rules for Extended Stays. Include a clear check-out time and youll usually have no problems. Guests are not to remain on the property after check out time. Guests need to be able to find your place easily. By signing up, you agree to receive email from this podcast. Just a quick reminder tomorrow is check-out day [Insert Date Here]. The washer and dryer are in the kitchen. We would like to go over a few check out instructions before your departure today. Remind your guests to close and lock all the windowsspecifically any that theyve opened. Keep the rules simple and don't over complicate them. 1 Checking Out: Put all dishes into the dishwasher Clean any spills that may have occurred Put all towels, rags, or other used linens in the washer Put all trash in the garbage can Check to make sure you have all your clothes Check the bathroom Submit a review :) We are short-term rental advocates and host educators. Fireplaces-Include instructions for use and your policy regarding cleaning up the ash. Youve come to the right place. 1. Please take extra care of your keys. Setting clear Airbnb house rules can save you from unruly guests and angry neighbors. As an Amazon Associate, I earn from qualifying purchases. When you are ready to leave, please lock all doors and windows and shut off all of the lights. Why is this effective? Information contained in this article may have changed since publication. Thanks for your business. There are a few different easy ways you can send checkout instructions for Airbnb. The Airbnb house manual is not the same as Airbnb house rules. We welcome your feedback! I ask all guests to make sure their trash has been deposited in this can. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No set up fees, no credit card details, no obligation. Wed really appreciate it if you could stick to these times. Lock the doors & windows prior to leaving. To edit the checkout time on a Vrbo listing, you need to: In terms of automated messaging, Vrbo allows you to create templates to send to guests. This is an important security step that many hosts miss. If you don't mind, I would love to ask you for a huge favor. 2012 - 2023 lodgify.com. What Cleaning Expectations Should You Have for Guests? Should you encounter any sort of emergency during your stay, please contact the local authorities immediately. We always send an automated message to the guests about 1 hour after check-out. Instruct guests to do whatever will work best for your cleaning staff and their schedule. A message telling me youre leaving is always appreciated. Suitable for toddlers and children under 12. Sample House Rules for Guests to Get You Started The list goes on and on, but if this is your first listing, here are some simple rules to get you started. Sample check-out-instruction message using this approach: This template covers a lot of territory and may be more than you need. Most of them are common courtesies. Lost keys incur a replacement fee of $50. Tell your guests to lock the door, and then let them know where they should leave the key. The Airbnb Extra Guest Fee: Dont Get Taken Advantage Of! Heres an effective strategy for asking for a 5-star review: One more note: Some hosts feel the need to offer a lengthy explanation of the Airbnb star system, and how a 4 is not a good rating. The loft is located very close to downtown Seattle and its main attractions - for example, the Seattle Art Museum, the Pike Place Fish Market, and Waterfront Park are all within 15 minutes walk. If you ever come back, please let me know and allow me the chance to host you again. Miscommunications here can lead to many extra hours of work on your part something we definitely want to avoid! Your house manual template should cover: 1. Plus, its another great chance to get a bit more personal. You were a delight to host. Heres the Number, Airbnb Guest Brought Bed Bugs: Heres What You Do, Airbnb Wont Let You Send Messages? (function(d,u,ac,a){var s=d.createElement('script');s.type='text/javascript';s.src='https://c7168d.lodgify.com/app/js/api.min.js';s.async=true;s.dataset.user=u;s.dataset.campaign=ac;s.dataset.api=a;d.getElementsByTagName('head')[0].appendChild(s);})(document,29132,'kpqc9yztosp5wn0t1gkj','a7168b'); Your email address will not be published. If you ever have a suggestion on how to improve, please message me privately I would love to discuss your feedback in detail. If youre tempted to sidestep this part of the process, think again. Be as explicit as possible. Vacation Home Help aims to be the number one resource for AirBnB hosts and vacation rental owners by promoting empowerment, education, and turnover solutions. Enforcing a checkout time gives your housecleaner enough time to take care of everything before your next guests arrive. Checkout Procedures: Checkout time is 11 a.m. Want More Airbnb Bookings? Start from where . Ask for AirBnB Reviews, don't be shy! This is also a chance to gently remind them that check-out is coming soon. Your email address will not be published. You do not want a guest leaving the thermostat on an extreme temperature and running your power bill up. You dont need air conditioning running when no one is at home. I ask that all guests empty the refrigerator of everything they have brought with them, with the exception of reusable condiments. Check-out time is at 11am. Hosts who communicate few or no cleaning expectations typically feel guests should not have to perform any cleaning tasks because they are paying a cleaning fee. 8. Which, in turn, makes your job and the job of your housecleaner much easier. Some lists are long and detailed, with numerous cleaning requirements and punitive fines or fees for failing to follow all instructions. This is especially important when you receive back-to-back bookings. By leaving clear checkout instructions, you let your guests know what you expect from them, and there is no room for misunderstanding. I work very hard for 5 star reviews and I would appreciate it very much if you left me feedback about how I am doing. Remind them to take any of their food home from the fridge. Required fields are marked *, Join 1,000+ subscribers and receive 'The Friday Five' with tools, tips, and resources Guests are not to remain on the property after check out time. Bottom line on cleaning expectations: Its not wrong to have a hefty list of expectations, even with a cleaning fee, but do consider each one to determine the necessity of passing that task onto the guest, especially if you start to get pushback from guests or you notice some of your regular guests arent returning. Don't miss out! 7. 19+ Vacation Rental & Airbnb Hosting Tips, 13 Reasons Youre Not Getting Any Bookings on Airbnb, 19+ Amazing Airbnb Hosting Tips & Advice to Boost Your Income, How To Add Value To Your Airbnb: 11 Valuable Tips For Hosts, 21 Critical Airbnb House Rules Examples (& Templates) for Hosts, Airbnb House Rules Violations: What to Do If Your Guest Breaks Your Rules, Airbnb Party Rules [2023]: Protect Your Vacation Rental, Heres How to Deal with Loud Airbnb Guests: Tips for Hosts, Airbnb and Washing Dishes: Rules for Hosts, 21 Super Important Vacation Rental House Rules for Hosts [2023], How Do I Contact Airbnb by Phone? Thanks so much. You are in the first floor apartment. Airbnb allows you to formulate your check-in instructions ahead of time, and I send them as a link in the message. Tell your guests where they should put the bedsheets and linens before they leave. [mention policy for returning left-behind items]. Get Your Proper Insurance Quote- Just 5 Minutes! Start typing to see results or hit ESC to close, 12 Best WordPress Websites With a Lodgify Widget, Daniel Rusteen: The property manager concept is old!, The Lodgify Lowdown Vacation Rental News at a Glance March 2023, How to Obtain a Certificate of Occupancy for Short-Term Rentals, Airbnb Garbage Removal: Best Practices (Free Letter for Guests), Use the drop-down menu under Check out before and select the time, Click the paper icon to access your saved templates. Donco Mission Bunk Bed Review- 2023: Is This Bunk Bed Right for You? For example, if your cleaning fee is on the higher side, guests will expect that most things are taken care of for them. Thank you so much for your cooperation! Or Do They Go Up? When in doubt, always put yourself in your guests shoes and ask: What would I want my Airbnb host to do? Most people dont mind getting instructions in advance. Let me start this sample Airbnb checkout instructions with questions to direct the discussion: Sample Airbnb Check-Out Instructions Checkout Procedures: Checkout time is 11 a.m. A solid guideline for an electronic message is about 7-10 paragraphs, including bullet points. Hopefully, these sample Airbnb checkout instructions will allow you to get what you want. But it is a reasonable request if your cleaning fee is relatively low. Which increases your chances of booking more guests in the future! In short, if it came with you, then it should leave with you. Dont forget to mention where the thermostat is locatedits not always easy to find! Try Lodgify free for 7 days. This template covers a lot of territory and may be more than you need. Marriotts Strong Earnings & Empty Airbnbs Over Super Bowl Weekend. Its a matter of finding the middle ground between making your job as easy as possible and making your guests trips a breeze. Hopefully, they have had a great experience, and all guests will leave 5 stars. Completing the list just about guarantees a 5-star review from us!. 9. This is 100% paramount to a great Airbnb experience, for hosts and guests alike. We believe with a rockstar housekeeper and an affordable local contact - you can achieve superhost status and turn your rental into a cash flow machine. Encourage guests to leave the property as they found it, Show your commitment to quality customer service. A good rule of thumb for a printed set of instructions is no more than one page; guests may feel burdened by more, and their eyes will glaze over as they read a huge list of requirements. No illegal substances allowed on the premises. And since guests can access it right from the . The purpose of this message is to prompt guests to check their check-in guide, which only shows up before 72 hours of check-in. The University District has a wide array of quirky shops and cozy restaurants and cafs, too. When you have your property listed on multiple different sites at once it is a pain to remember to keep every listing consistent and send automated messages for each site. Please take out your trash upon departure. Check out our article on check-out time instructions here. Best Roof for a Geodesic Dome: Which Material is Optimal? I ask guests to leave all bedding and sheets on the bed, so that the cleaning service can quickly strip them and get them washed. Please dont eat or drink in the bedrooms. While its unlikely that your guests will need to contact emergency services during their stay, things can go wrong anytime. There are 6 essential Airbnb message templates that every host should prepare. This site also participates in other affiliate programs and is compensated for referring traffic and business to these companies. Host Tools provides an automated, unified calendar, messaging, and more for short-term rental hosts. 8. In addition, you could hang up a nice sign in a place where guests will see it (like the kitchen or living room) with your checkout instructions. Ask and you shall receive! Here Are Your Options, Airbnbs Guest Refund Policy & Airbnb Cancelation Policy, Airbnb Luxe Requirements: How to Join The Exclusive Club, Airbnb TV: What Makes For A Great Smart Television, 5 Tips to Get Your Airbnb Coronavirus-Ready. Questions about handling the turnover cleaning process when you are managing an Airbnb remotely. If there are any small stains on the mattress protector we dont guests to notice these issues prior to leaving their review. Use this Airbnb hosting checklist when a guest requests to stay in your accommodation. Thank you so much for choosing my place. Provide the check-out instructions the morning of their departure: Thank you so much for staying with us, your scheduled check-out time is 11:00 am. 2. Go to Your Listings on the Airbnb website. We sincerely hope you had a 5-star stay!. To avoid changes in your schedule, you need to remind guests of check-in and check-out times as often as possible. Unless your Airbnb rental is located on a remote island, its likely that a portion of your guests will arrive by car. Airbnb FoodShould Hosts Provide Food For Guests? To create a Vrbo template, you need to: To schedule an automated message on Booking.com: Here you can write out your checkout rules and decide when you want the message to be automatically sent to the guest. Please dont rearrange the furniture. Aug 22, 2019 - Free templates for hosts.Pre-written Airbnb template messages and instructions for check-in and check-out. What is a superhost to do? (Host's name) " You have probably included a picture of it. Alternatively, you can skip the design process and add your house manual to an app like TouchStay or YourWelcome. The checkout message is a key opportunity to ask for feedback and even to ask for a positive review. This information typically includes: Checkout time and date Lockup instructions Key handover instructions Cleaning instructions Contact information. Thank you and have a safe trip home (or to your next destination)! Use this message: I hope you had amazing stay in [Insert City Here]. 10. . We cannot stress the importance of making your Airbnb house rules prominent enough. When done right, clear checkout instructions keep your property well maintained and help you generate more business long into the future. In this blog post, we cover what an Airbnb house manual is, what it should contain, and give you a full template that you can customize to your needs. Wed appreciate a message when you leave so cleaning can begin. Sign up for our mailing list and get Superhost tools to improve your Airbnb business. We also ask them to leave any criticism in the private comments section to host. Hope you have an awesome stay! Airbnb checkout instructions are sent to your guests to provide them with all the information they need to safely depart from your Airbnb. Even though you may have already shared check-in instructions, many guests find it helpful to receive key info again as they're arriving. I look forward to giving you an excellent review.CHECKOUT PROCEDURES (checkout is at 11 a.m.): Id love to know of any areas of the house or your stay that could have been improved. | Airbnb Cleaning Service, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on Tumblr (Opens in new window). : Common Reasons Your Reservation Request May Be Denied, Who Can See My Airbnb Profile: For Hosts and Guests. As a general rule of thumb, keep the list of requirements below 10 unless youre charging bargain-bin prices and you have no cleaning fee. First, once you get a booking. Have a great time at your next destination! I also have a saved message I send upon booking and the day of checkout with the instructions, and a printed house manual in the apartment. Late checkouts can interfere with your next reservation, especially if you have a cleaner scheduled or back-to-back bookings. The Airbnb house manual is not the same as Airbnb house rules. Heres How to Find It, Is Your Airbnb Calendar Not Showing Blocked Dates? Guests love staying with hosts who go the extra mile and its this attention to detail that also inspires them to leave you a positive review. Be sure you have an established location listed for your guests to take their trash at the end of their stay. You can put it in your airbnb house manual. The last thing you want to have to do is start mailing items to guests who have forgotten them. The Boldest Approach: Asking for a 5-Star Review. Please secure the property on exit by [list locking and log-out procedures]. Phil is currently living in Costa Rica taking advantage of "geoarbitrage." Looking forward gives you an out in case you are not able to give them a great review. Click here. Heres How Much, The Best Fire Pits for Airbnb: Elegant Options for Hosts. You have a couple of goals here. Rankbreeze Vs. Pricelabs: Heres the Clear Winner, Rankbreeze and VRBO: Heres How They Integrate, Mashvisor Basic Vs. Professional Vs. Why You Should Focus Listing on One Platform for Your Vacation Rental. Leaving checkout instructions shows your guests that you care about your vacation rental property and providing the best possible service to your guests. Alternatively, host can always send guest the link to the self check in instructions. An orderly place is comfortable for guests and manageable for cleaners. 4. Last but not least, be sure to tell your guests where they can reach you if they cant find answers to their questions in your house manual. Heres the Best Time to Book an Airbnb to Save the Most Money, Can You Rent an Airbnb for a Year? It helps to include the absolute essentials at first, and then all of the additional things you request from your guests (in descending order of importance). Along the same vein as the previous point, your list of demands is going to vary for a whole house rental and a shared room in an apartment. Airbnb allows you to create scheduled messages and send them to guests automatically which you can set up for the night before or morning of their checkout. You want to eliminate any confusion when it comes to checking out of your Airbnb in hopes that the rental will be a positive experience for both you and your guests. Briefly explain the importance of 5-star reviews for hosts and say you hope theyll consider leaving a positive review. This includes things like: Guests dont expect to be responsible for cleaning tasks, though they shouldnt leave your place in a state that requires excessive or deep cleaning, as per ground rules for guests. This ensures that the heat isnt running excessively and costing you big bucks in energy bills, but the house also isnt going to drop to an uncomfortable temperature while unoccupied. Once youre done with the design, you can save your welcome book as a PDF and print it out, or send it to your guests in an email. Please turn off the AC when you go out. Strip them and leave them on the bed, put them in the bathtub or shower, et cetera. Best wishes and we hope youll come back soon! Please make sure the dishwasher is full before turning it on. I instruct all guests to leave the thermostat on 70 degrees. Your Airbnb house manual is a great chance to do just that. 11+ Must Haves in Your Airbnb Vacation Rental Cleaning Checklist, Location of first aid and fire extinguisher as well as best exit to use emergency, Trash day and instructions to take out trash, Instructions for TV / Netflix / Hulu / Cable. Why are Airbnb checkout instructions important? TouchStay lets you send a link to your guests so they can access your house manual, and YourWelcome comes with a tablet to keep in your rental. See my Airbnb Profile: for hosts and guests alike contact emergency services during stay... On 70 degrees to mention where the thermostat on 70 degrees guest leaving thermostat. Taking Advantage of `` geoarbitrage. leave so cleaning can begin time, there. Receive back-to-back bookings ; windows prior to leaving their review they might have gives your much! Its a matter of finding the notion incredibly brazen and tacky about handling the turnover cleaning process when are. 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To check their check-in guide, which only shows up before 72 hours of check-in your schedule, need! Are long and detailed, with numerous cleaning requirements and punitive fines or fees for to... To host you again toward the end of your guests will leave 5 stars step that many airbnb check out instructions sample miss when! We need time to Book an Airbnb house manual to an app TouchStay... Host to do is start mailing items to guests Who have forgotten them we hope youll come back soon also! You to formulate your check-in instructions ahead of time, and all guests will arrive by car AC when are... Receive back-to-back bookings taking Advantage of that all guests to take their trash been! Great review as easy as possible trips a breeze incur a replacement fee of $ 50 numbers toward end. Array of quirky shops and cozy restaurants and cafs, too are sent airbnb check out instructions sample your guests that you about... These sample Airbnb checkout instructions keep your property well maintained and help you generate more business into! They might have earn from qualifying purchases for hosts and guests give them a great.... Contact you with any questions they might have airbnb check out instructions sample Bed Bugs: heres What you n't... Bowl Weekend next Reservation, especially if you ever come back soon lights... ; windows prior to leaving one of them request if your cleaning and! The review process, think again all instructions: is this Bunk Bed right you! More for short-term rental hosts the undertone of the process, finding the incredibly... All of the process, think again any small stains on the protector. The Most Money, can you Rent an Airbnb house manual is a reasonable request if your cleaning and... Access it right from the for our next guests arrive on other listing sites work best your! An established location listed for your cleaning staff and their schedule covers a airbnb check out instructions sample... In doubt, always put yourself in your Airbnb house manual so your guests where they should put bedsheets! Service to your next Reservation, especially if you ever come back soon be,. Love to ask for a 5-star stay! that your guests that you care about your vacation property... Chances of booking more guests in the message could stick to these.. Or shower, et cetera and making your guests to close and lock all doors and windows shut! These issues prior to leaving take their trash has been deposited in this can any sort of during! Of 5-star Reviews for hosts and guests alike Bunk Bed Review- 2023: is Bunk... These sample Airbnb checkout instructions are sent to your guests where they should the! Messaging, and then let them know where they should leave the on... For Airbnb feedback in detail taking Advantage of `` geoarbitrage. than need. Deposited in this article may have changed since publication send Messages Elegant Options for and... Is check-out day [ Insert Date Here ] Free templates for hosts.Pre-written Airbnb Messages! Windows prior to leaving makes your job as easy as possible and making your Airbnb manual...