Not sure if I can add a screen shot here but basically I took a picture of all the months prior to this one as far back as July 2020 and not once before this month did we even hit 500gb usage. Use a lower setting. T-Mobile Is on my way home. This is especially the case if you are unaware of where it goes. Hence A lot of Bandwidth usage. No harm in stopping in to discuss their home internet plans. IN THE NEXT COUPLE OF WEEKS I WILL BE SENDING LETTERS TO THE AGENCIES PROVIDED IN MY ORIGINAL POST. Our google wifi reports crazy data usage from my iphone and it translates in Comcast getting crazy usage reports and charging us for it. 2. I've tried everything, still can not figure out why my upload data usage had such a soar and stayed that way. @Cool_Hand_Luke We are having the same exact issue. Nowhere near a terabyte. Turn it off can not only preserve battery life, but also save data. If you're streaming or downloading a lot of data, that can also drastically increase your usage quickly. - As you are typing a drop-down list appears. - As you are typing a drop-down list appears. I am going to a Xfinity store near me this week. Im even accumulating data usage with no internet connection. I've never gone over 700GB in a month, ever. Step 3 - Then tap and open Data usage. Support iOS 14. Could it be someone has hacked in and using my internet as well? @user_61cb1f Hi there! Note: If you're on the browser version of your account, select Change By the Gig Data from your Activity page. I finally went to the store because I refuse to deal with xFinity reps offshore who not only dont solve problems, they have extreme difficulty communicating. Later that evening, I texted him because my security cameras and other TVs couldnt get on to the modem. When I have called the regular customer service number, they will never admit that there could be a problem on their end. @user_61cb1f same no end in sight. Ready to drop Comcast once and for all!!!!!!!! He spoke broken English and spoke in 3rd person (when he meant I, he stated he). Confirm the change. They can be reached at 1-888-565-4329. Sudden spikes in June and July. I know you mentioned having a ticket opened. Find and toggle off Auto-Play Video Previews. Remember when xFinity made xFinity Hot Spots? I was livid. Type "Xfinity Support" there. We can look into the data usage for you and see what's going on. Please make sure to provide your full name and service address. FYI, there is one "free" overusage month, per month, in a calendar year (per customer service), so maybe we all reset and hopefully aren't charged next year again while it looks like they need to fix their "extreme usage" random-setting next year. Then choose and click Standard Repair to continue. Please send our awesome team a direct message and we will get you taken care of. They couldn't explain the spike. I am currently on hold with the number given to me for data usage questions and figured I would post here too. Click the "Direct Messaging" icon or https://comca.st/3I1OiPw, Click the "New message" (pencil and paper) icon. If you Do discover this on your router. 3 dif technicians and new wiring..a subnet mask thing was set up on my network and was promised that stuff would stop after new wiring new modem new ssid and password..the xfinity assistant won't even answer about the screenshots I took of this stuff. It was just the general customer service line unfortunately. I just spent 1.5 hours on the phone, mostly in India with the same answer from everyone I spoke to-buy the unlimited plan! @user_61cb1f did you get this resolved? this is clearly a problem they refuse to acknowledge for financial reasons. We understand that issues like this can be frustrating, we ask that when engaging on the forums to please abide by the Xfinity Forum Acceptable Use Policy. Fix this, Xfinity! Nor have we received a response to our request that this unexplained spike not be used to penalize us. We have not changed our internet usage nor number of devices. They would be the experts in this field of concern. This is for a week and a half of usage. The 8-hour spike has not repeated and my usage has been at the normal low levels since. Tl;DR: I have hit my monthly terabyte data cap which, based on multiple network monitoring tools, is impossible. @MrWright I never did get an explanation for Comcast. In the month of my trying to get my issue resolved, I think I am down to two possible options. How is this even legal??? If it is on, then toggle off the apps that is unnecessary to run in the background. It's unnerving to see a report claiming that data usage has sudden gone up almost 100x normal. I know how frustrating it is when you don't get to the bottom of your concerns. Tyrone from CS hung up on me and then when I moved over to chat my internet connection failed. Step 2 - In settings open Connections. Hi user_dc5ee8, we would be happy to help and look into your increased data concern. @Lumpy1966 That's good that you have been able to check for security breaches. The first month this happened they indicated they would forgive me but if it continues in following months, they would begin charging me for $10+ for each 50 GB. I recommend downloading our app and kicking off any unrecognized devices to cut down on usage from thigs you are not aware of. We have security software and have our network secured. But once in a while I'll keep it up to date. Good luck everybody!! Within an hour I received messages stating I had used 90%, then 100%, then I was over my data usage for the month and collecting overage charges. Also take Note of Connection-specific DNS Suffix. We had unplugged our modem before that for nearly 24 hours and our limit was still going up! Glad to know its just a scam that xfinity is pulling off to get people to spend more money. We went from using 554GB in March to 940GB in April to 1647GB in May. He determined that the data spike was unusual and was very clearly not my data use. @user_a608a7 Thank you for reaching out today, I am happy to assist you and take a look at your data usage. If you do see one you can pause it to prevent it from accessing your internet services. Otherwise, just keep them off to solve why is my iPhone using so much data. It's no coincidence that the exact same thing is happening to so many customers and started at the same time for almost all of us. Open Settings menu. Hate to hear that you have had a spike in usage, are you using our Xfinity App to track active devices on your network? Data that exceeds your data plan can be really expensive and wastage of data does cost a lot. That's about 100x our average usage over the past year. 750 GB over out of nowhere! If you're in the app, go to My Data and select Change Shared Data. I am currently using cellular data on my phone because my internet has been out since last Thursday. I usually averaged 300-400gb the last 12 months. It was a challenge to understand what he tried to communicate. We are very sorry that you are not having a good experience with us but we can definitely assist you. So it Does Not originate from your (user) Activity on your Computer. Now click Start Standard Repair to repair the system. They insisted a new router would magically fix the issue, even going so far as to say if it didn't, they would give me a full refund. Xfinity billing is ridiculous. This happened to me 3=4 years ago when it was easier to get someone live on the phone. He could not tell me how to access my modem or find out which devices were using my data (wonderful, right?). It seems that xFinity pulled the infamous bait and switch a la internet services style. - An "Xfinity Support" graphic replaces the "To:" line. Please feel free to send me a Peer to Peer message! I have included their contact information in this response. I have pasted their information from above here: I do recommend contacting our Customer Security Assurance team between 6:00am - 2:00am EST, 7 days a week by dialing 1-888-565-4329. We have had the same streaming video habits and the usual pattern of updates over the past year. Even now, the Xfinity data app is saying we've used somewhere in the ballpark of 950GB so far this month, but our UDM pro is saying we're at roughly 650GB. Can you please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter Xfinity Support in the To section. Not only am I contacting the FCC, the SEC and local consumer advocacy groups I am also writing letters to Xfinities' BOD, Corporate Executive team and Cable executive team. Instead, type "Xfinity Support" there. I set aside 2-hour increments of time over two weeks to get on chat with Xfinity. These two issues can be fixed by iOS repair tool - Tenorshare ReiBoot. I never asked for the increase and, honestly, never noticed any increase in speed. I spent two weeks in May on chat with Xfinity, with an average of an hour or more on each chat. Why did my data usage suddenly shoot up? The Comcast guy who came out to repair things took out some kind of filter thing, but that has not helped, our Internet is still going up by at least a gigabyte an hour, even when were sleeping for eight of those hours. I am a very very upset customer right now and I am pondering taking the contractual hit and leaving Comcast for another provider if they cannot figure out what the heck is going on. What's the 1.2 Terabyte Internet Data Usage Plan? Going to look into this ASAP!! I do want to see you get the answers you are seeking. Same issue - Upgraded internet to higher download speed around end of March/beginning of April 2022, and suddenly my data usage spiked from averaging less than 200 GB/mo to over 800 GB in April and now over 900 GB as of May 27. And, they tried to upsell a new service. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have been a Comcast/Xfinity customer for over 20 years. Next, Ill check out the https://ovc.ojp.gov/program/stop-elder-fraud/providing-help-restoring-hopebecause financially defrauding a senior is illegal. Exactly I don't game I just watch utube [Edited: "Language"] over doubled and their technicians must be in on it too because I was promised that nobody would b able to. To send a Private Message, please click on the link https://comca.st/3rsEI2i to initiate a live chat. Then click the "New message" (pencil and paper) icon. We dont go over this limit ever. That's just what you did even to a customer who had disconnected his modem to guarantee that he wasn't using the data you claimed he was. My data usage was back to normal that same day. @user_d263b5 Does you Modem get disconnected randomly? There's a Security Flaw with their Modems since 2017 . Please include your name and address, so I can get your account pulled up and look at the status of the ticket. We have somehow managed to hit our 1 TB data cap both in the month of October as well as November. I strongly suspect those XFINITY HOTSPOTS are using MY DATA. Yep, that happened to us too. @user_013cb7 Thank you for letting us know about this concern. Oh, no! Tenorshare 4MeKey: Remove iCloud activation lock without password/Apple ID. I can appreciate the frustration of trying new equipment and time spent working on this without seeing the results you are looking for. I walked away from the conversation three times, each time Xfinity proposed a lower charge. I have reviewed all the connected devices. Check all the devices in your home for virus, spyware, and malware. It can refresh the content and notify you the newest messages when you turn on Wifi or mobile data. . How do you explain so many customers having the exact same issue starting at the same time? I'm shocked I'm even writing this! There is no benefit to Xfinity in solving the issue or they would. He finished installing my new modem and left. There has been no changes whatsoever in my house. Please let us know if you have any additional questions or concerns. I dont know how anyone would know. And calling customer service does nothing as they blame it on the customer. My internet and cable was out for about a month. I'm also going to mark this response as the accepted solution, so folks who come across this thread can find the information more quickly, and will add additional details once they are presented to us. Same thing if happening to me this month. [Edited: "Solicitation"] These internet providers are licensed to do business. An "Xfinity Support" graphic replaces the "To:" line. November I still have about 300 gigs left to use. All data usage delivered over your home Xfinity Internet service, both downloaded and uploaded, is counted towards your data plan, regardless of the source. Background app refresh makes sure that certain apps keep running in the background when you are not actively using them. I refuse to pay more for data I'm not using and I refuse to pay overage charges for data I'm not using. Please let us know when you have been able to contact them for further assistance.. Xfinity is attempting to move customers off of older contracts they no longer offer. I've never exceeding, then BOOM huge overage! Please let me know if you tried those steps and if you have if you reached out to our CSA team. Thank you for reaching out to us here through our Xfintiy forums to discuss your data usage. I have no real expectation of help from Xfinity, but it certainly would be a nice change if it happens! So I did a ipconfig /all search and it shows DNS Server as: 75.75.75.75 75.75.76.76 and the DNS Suffix shows nothing out of the ordinary- it ends with 'comcast.net' so I don'tthink that's the issue. We have windows 10 on our computers that we use and its showing that theres barely a gigabyte in the last 30 days that has been used between the three computers that we have. You can factory reset your cable modem, but from my experience, it gets reinfected within a week. I am not technologicallyadvanced at all though, so I really have no idea what I'm looking for besides what you said in your post. It may take a few minutes, please wait. At first, download and launch ReiBoot on your PC or Mac, annd click Start to begin. And you know if this many people are complaining about it in this forum (and other forums I've found), you can extrapolate that Xfinity is doing it to thousands of customers. You would need to contact our Customer Security Assurance Team for data usage concerns. Go to Cellular or Settings > Mobile Data. The app is also helpful if you see devices that don't belong to your household you can pause them to prevent them from accessing your internet and using data. Hi Lucas, thank you for reaching out to us here with this concern. Instead, type "Xfinity Support" there, - As you are typing a drop-down list appears. She continued and said the new modem is more secure. Then they pushed the unlimited data plan option that I refuse to do because it100% feels like a fraudulent money-grab to me. What is the average usage of people on your network today? Yes, I could change the password again. Have you had the change to speak with our Customer Security Assurance team? What's worse than iPhone using too much data is that iPhone data is not working at all. Same here 5 1/2 hours was longest. I reminded her that my system is secure. On one hand, I could just forget about it. I guess I should have? Comcast, as usual, has been no help at all. Hey there! We have not added any new devices and have changed passwords, etc. If you notice September was lower than August because our children were no longer at home watching YouTube. OMG! He was helpful and assured me he would dispute the impending overage charge for March. We have not spoken yet and it has been over a week. They are there to sell you Xfinity only. 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