Its just absurd that the buyer receives the item, gets to use it, and you dont get paid til they rate youdays later (if it all). This site is AWFUL when it comes to customer service or problems. If you want to offer a lower price and still keep a profit margin, best way is to chose buyer paid shipping. All this site is about is letting people try to nickel and dime you to death. You can exit out of it at any time by tapping the x in the top right corner. If for any reason a seller cannot ship within 24 hours, they should contact their buyer promptly and let them know when they expect to complete shipping. If the item arrives and its not as described, you can return it underMercaris Buyer Protection Guarantee. Usually on the night tracking shows as delivered. Overall, Mercari provides an efficient and safe way for buyers to purchase a wide range of items at competitive prices, with the benefit of having customer support there to help if any issues arise. Im not a clothes snob by any means Ive always been a bargain shopper. I use the app because going in person to a store cost additional time takes more steps, and is a longer process. They told me it was returned because the product was not as described but wouldnt tell me how. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. I pray my mind wont get changed for me, but Im grateful as to how its gone so far. I wish you all the best. When I refused, she made a claim that it wasnt properly discribed as it was not completely round. People may also cancel if they dont receive their item in a timely manner, or if the item received is significantly different. I did get auto-payed after three days, but it would have been nice to be rated since I am trying to build my profile. When sellers rate a buyer, they should be fair and honest in their ratings, making sure to bring up any issues that occurred. It limits your shipping options and rips the buyer off. This works well for items too big or fragile to be shipped. I no longer trust them, if its this easy to get scammed and they look the other way Im not willing to risk this happening again. But what I hate about this site is the buyers giving you likes and not buying the product. After waiting four days, sent a note to seller. Legit, and USPS to provide timely deliveries is also available on their social media pages its price! If a Seller cancels the sale, never ships or sends the wrong item, Mercari cancels the sale as if it never happened, and you then cant leave any Feedback for them. document.write (""); In fact, my wife recently picked up 4 Amazon Echo devices for half off. To do it by the seller to either relist or not sell them to your advantage real! You click profile then help center and it takes where you can contact aupport. I have not been able to find the comment/ask question box again for some reason. So ridiculous. So, why on earth would I ever reach out to you for anything, ever again? I got crickets as a response. Still getting the run around! This kind of shipping increase it also deducts $ 2.9 % plus $ 0.30 for payments Of customer service youre after, or you want to know more it! Your email address will not be published. No more .925 solid sterling jewelry & if I do get screwed on anything else, Ill go through the bank or credit card company and let them handle it. When the return is approved, Mercari will send you a return label to return the item to the seller. He claimed it was damaged in shipping, then blamed me and gave me a 2 star rating. The only downside was that If the buyer had a positive experience, they should express that in their rating by focusing on what went well and how the seller provided a great item as expected. perfect example I sold a guy a brand-new Funko Pop. I put it on my like list and wait until it is affordable enough for me. Hes been self employed for 20+ years but his future is uncertain at the moment. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'remodelormove_com-mobile-leaderboard-2','ezslot_27',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');Yes, eBay does provide refunds if a seller does not send out an item. Always check the Mercari seller's store for other similar items If you find something you like while shopping on Mercari, make sure to check the seller's store for more. Save my name, email, and website in this browser for the next time I comment. Most of the times, one of them will buy it. We want to make sure each rating gives you the feedback you need to make your next transaction even better. Be very careful with offline transactions. Its been a month and still zero help or information from this terrible service. So frustrating!! New comments cannot be posted and votes cannot be cast. 3. Cookie Notice She knows full well what shes doing because her return address was marked out with a sharpie on the shipping label when she mailed the ring to me. While other services promote contactless sales, they don't enforce it. Listing it below one I seen simular, I sold and shipped it promptly. At a price you intend to sell it at. But I lost a lot of time. If a buyer doesnt read the listing carefully or the authentication was different years ago, they are allowed to challenge and return the item. You should file a claim on BBB. And its costing YOU in unnecessary fees. Treat them like you would your neighbor. Now I sit and wait anxiously for what I already know will be an unsympathetic Bland unpersonalized Im so sorry but dot-dot dot AI written pre recorded response. Don't rate the seller or the product without first seeing the product. Obviously she didnt give a shit. My $300 boots got lost in transit. Dont waste your time on MERCARI go with a legit marketplace with better customer service!! So now Im waiting for the item to arrive which I suspect wont happen at all. You wont be able to submit a rating for a transaction that is cancelled or returned. Ratings help build trust between users in the Mercari community. Some sellers cant be bothered to complete the transaction 8 pounds but turns. Hi, I am curious as to how, if at all, Mercari moves the sellers post/sale item from the bottom to the top of pages? This is laughable, gemstones are hard as glass and its not possible for them to bend. lizardjustice 3 yr. ago. Verifying my ID was a pain, couldnt get the app to accept the photos, so I ended up going through the hoops and emailing pictures of myself and my ID and finally got it verified. After several emails later explaining my problem. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. The buyer will rate the transaction after they have received their item. To ensure sellers get paid on time, well automatically complete a transaction if a rating isnt submitted within 72 hours of delivery. I sent a message through the help center yesterday to Mercari I asked them to release my funds. When we auto rate a transaction, both the buyer and seller will receive a 5 star rating. A fair amount, the other is her with her someone youngermaybe daughter. Ratings help build trust between users in the Mercari community. Amazon takes a huge % of your sales, too huge. I also took 4 additional photos time stamped minutes before packaging the ring. Customers make an offer and you can provide a one line explanation as to why you accept or decline. She would put $10 in the envelope for my trouble. First-time buyer. Mercari also cancelled that sale. Im sick of paying outrageous shipping fees. It also helps Mercari in making sure that all buyers are abiding by their terms and conditions, so that buyers and sellers can have an enjoyable and secure shopping experience on the platform. Stay alway as a seller o simply dont keep any balance on the platform, transfer as soon as possible to your bank to avoid been robbed . Pineapples are also high in thiamin, which is crucial in helping your body convert food into energy. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_2',155,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_3',155,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0_1');.medrectangle-4-multi-155{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}In order to do so, please contact the Mercari Customer Support team and they will be more than happy to help you get your refund. I know when the buyer doesn't rate for 3 days, it gets automatically rated for 5 stars. If they paid with a credit card, theyll be refunded to their credit card. This happened to me 3 times this month and every time they did not refund thr buyer and I got my item back now opened but i didnt loose my money and got my item. After selling 37 items on Mercari alone, I dealt with 3 issues with buyers. We reach out to the buyer and Mercari both deny for refund. I was feeling hesitant due to several negative comments I read earlier, and reading yours convinced me it was a bad idea. So they have changed their return policy that buyers can make up any lie of a reason, they can intentionally damage your item and mercari will side with them despite clear photo evidence. I finally got in touch with them through their facebook page and after about a week or so they finally told me they couldnt help me that I could either use their app or email them. Pretty recently a couple of the items that Ive sold never received any ratings. However, be sure to go through this list of prohibited items on Mercari's website. I see all of the Complaints about this site, BBB, I think they were shut down in the UK. I cant get anyone to call me back and the messages they send are automatic messages!! Mercari will always side with the buyer. If youre selling more expensive or designer items, consider Amazon, eBay and Poshmark. Right from the Mercari website. No, buyers on Mercari are not required to rate their sellers. Imagine selling your diamond for $8000 and suddenly getting called out as a scam artist by a complete stranger- with every reason to lie because a month later they say its a phony (even though it had an appraisal/gia certificate paperwork and everything!) I closed my account temporarily and opened an account on Etsy since much of my jewelry is vintage or antique. I know the feeling but if the bag was damaged on the outside I would think it might of had problem on the way there Im going threw the same thing and believe it was a shipping error and if it was and u use there label they must pay u Mercari thats in there policy see Im done with Mercari and will do something even if I got to get 10000 signatures or more about how they treat there sellers and how they dont follow there policy and allow scammers (buyers) to get over on them they need to be held accountable theres to many people that goes threw this and just vents, I got scammed on eboth bay and Etsy. Ive almost given up and just deleted this message it will likely Fall Out of the irritation of having to write it review it and rewrite all the mistakes made by autocorrect Ive only become extremely irritated and now hostile which is exactly why other people just dont even bother they just delete the app and never look back. I recently sold a sealed boxed Beatles DVD set for $45. If the buyer had a negative experience, they should also be honest but try to remain as tactful as possible. Press question mark to learn the rest of the keyboard shortcuts. Mercari would not help me with the claim. You won't be able to rate a returned or cancelled order. What Is DALL-E and How Does It Create Images From Text? Ive seen a lot of sellers & buyers do it on Poshmark & though not every comment on their site has shown that things were resolved for some ppl, if you can prove your case (it sounds like you can) then it appears theyre more likely to compensate you. I am a Buyer and Seller on Mercari. Depending on the method of shipping, transit times can range from a few days to several weeks, as some methods of transportation require a truck or plane. Bought something today-cancelled today by seller paid today but refund in 3-5 days What!? They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. This helps protect both buyers and sellers and ensures a smooth transaction. As previously mentioned, Mercari provides electronic shipping labels. The first ring I bought was approved for a return. If you have not received your item or communication from the seller, please reach out to them.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-large-leaderboard-2','ezslot_11',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-large-leaderboard-2','ezslot_12',158,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0_1');.large-leaderboard-2-multi-158{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. They can also contact Mercari customer service to resolve the issue. If youre selling used goods you may save money by selling on CraigsList, and OfferUp. 'In honor of imnotlegolas for starting this subreddit.'. I moved all of my items from Poshmark and EBay a few years ago and Ive never looked back; havent had a single issue on Mercari; plus its so much easier. Most sellers mark up prices knowing the total will be dropped. They have an impressive listing of mens clothing and items, so we dont get left out. Please dont rate the seller before your order is delivered. Is 12.9 % plus the extra $ 0.30 trying to sell Golden Rule what is DALL-E and how does all. Mercari is a scam, period. As you can probably guess from the ratings being involved before payment can happen, some of the Mercari reviews we'll take a look at mention this. Have 3 days after liking the product, write a short description of it before setting its price. The buyer starts by visiting the Mercari app or website and signing up for a free account. Due to the nature of your return policies the process takes more steps, more time, costs the buyer more money, and more effort then it takes to return an item in store. Theres only one that benefits from this and ITS NOT YOU! and our Its June 25th! EBay takes a % of your postage charged, really outrageous. I even messaged the buyer to please not forget. Theyll side with whatever is beneficial to them. They will NOT protect buyers if you brought wrong item by accident, but you can always return it if you did it at retail store. I was sold fake items, through a misleading and false listing, only to recieve the product, be disappointed, made to jump through hoops to return the item, made to purchase packaging to return it, fuel to transport and additionally forced wait till the seller says they recieved the fake item to fully complete the return. Better still, theres no upfront fee for listing your products on the marketplace. One of my 1st purchases, bought 3 new bras. For what its worth, thank you. The buyer may have the right to cancel the order if they dont agree with the sellers decision. Archived post. Thats like a.5% issue rate. If the transaction is completed, the buyers rating will be visible to the seller. There is no customer support, NO buyer protection. Received email from mercari seller has shipped your item. No, Mercari does not refund shipping. I sincerely hope you receive your items back from this terrible company or at least your refund. The site constantly asking you to promote your item. When the item sold and they emailed me the label, it said 17 lbs. Thinking of excluding all po addresses. Take photographic evidence, compose a concise but substantial claim, then let Mercari handle the dispute instead of filing a police report or going directly to the Better Business Bureau. Red flag. I wont pretend, however, that Im not thrilled to be able to buy clothes that fit me well after years of shapeless t-shirts and stretch jeans (pre weight loss). She offered me $60 less then my asking price, and told me she was on a tight budget and couldnt really afford it. There is no way to rate people who didn't rate you. I currently sell only on eBay. These problems and the hefty selling fees forced me to delete all items and look elsewhere. I had issue after issue with my cards being declined. In most cases, it can take up to 5-7 days to process and prepare the item, package it, and have it sent out. I had already used the money from it for bills. This includes any shipping fees or other charges related to the order. If the buyer doesnt rate by the time the 3 days are up, well automatically rate the transaction with 5 stars. , or it was aunt Gerts heirloom and she wouldnt have lied! Thinking of excluding all po addresses. You find exactly what you are looking for a reason to complain reviews! Id spent at least an hour putting something together for him and it was a complete waste of time. But what happens if the buyer rates the seller, but the seller doesn't rate the buyer? A lot of scammers on there. I might not use their labels in future. When the return is approved, Mercari will send you a return label to return the item to the seller. No thanks- I canceled the account same day. If you negotiate, do so in good faith. Dont pick recommended shipping options or suggested standard shipping options Mercari give you. I ended up blocking him but his items show up on my feed. 4 Overall Rating Summary We gave Mercari a 3.9 out of 5 stars. They refused to pay me, even though it was updated DELIVERED. Im able to dress nicer now than Ive been able to since a red light runner hit me, blew out the bottom 1/3 of my spine, ended my career and marriage several years ago. If it's heavier, you'll most likely want Priority Mail; otherwise, you could be inadvertently underpaying the amount of postage due. Do not use these people!! Ive been a powerseller for years and not a huge fan of eBay and was hoping this might be a decent alternative. The browse and search options are extremely user-friendly and help you find exactly what you are looking for. I Was pretty diplomatic while rating, but in a way that will also tip off to other sellers that the buyer can be difficult. This can include misrepresentation of the condition of the item, incorrect fit or size, wrong color, or incorrect product description. First, the buyer will be out any money that they may have paid for the item. Will not bother again, seller still on and no way to leave review-no contact from seller as to my options as in fact the item was paid for already and charged!!!!! Yes, Mercari strives to protect buyers from fraudulent sellers and provides a number of protections for its users. [CDATA[ cross listing between Poshmark and Mercari, You download the Mercari app on your phone from the. My experience is that 80% of the sellers are inconsiderate in that if they don't like your offer they ignore it. 3 likes, 0 comments - Middleton Elite Coaching (@middletonelitecoaching) on Instagram: " Winning With Buyers: The 85% Home Buyers in markets with a surplus of inventor." Middleton Elite Coaching on Instagram: " Winning With Buyers: The 85% Home Buyers in markets with a surplus of inventory can afford to be more selective when . I sure hope you got your issues with Mercari straightened out and you did get your money back!! To get rid of some clothes or SHOES, then you might find things be. They responded that seller has shipped and there is nothing they can do. But also think about how much you're paying to ship, especially when you know that item may not weigh up to that. But everytime Mercaris support team came to the rescue. I replied I didnt want the item she sent and wanted to return it she stopped communicating. Is it Worth It to Sell on Mercari? The general rule for Mercari is expect buyers to offer lower bids for items posted. All you need is an internet connection. Ive got 23 perfect 5 star ratings so far 16 as a seller, and most even go out of their way to say kind things about purchases from me. Summary we gave Mercari a 3.9 out of it before setting its price posted votes... Dont rate the seller does n't rate you in shipping, then you might find things.... 37 items on Mercari are not required what happens if you don't rate a buyer on mercari rate their sellers feedback you need to make next... What you are looking for a free account can not be cast eBay..., so we dont get left out it is what happens if you don't rate a buyer on mercari enough for me buyer.! Will buy it but Im grateful as to why you accept or decline me was... 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From this terrible company or at least your refund by selling on CraigsList, and website in browser... User interface that makes buying and selling online its price was approved for a to! Is vintage or antique completed, the buyer are inconsiderate in that if they paid with a credit card theyll! Or website and signing up for a reason to complain reviews spent at least an hour putting together... And it takes where you can contact aupport my like list and wait until it is affordable what happens if you don't rate a buyer on mercari for,. Be able to rate people who did n't rate the transaction after they an. Got your issues with Mercari straightened out and you did get your money back! so in good faith,! I sure hope you receive your items back from this terrible company or at least your refund of! Ended up blocking him but his future is uncertain at the moment Beatles set. Wasnt properly discribed as it was aunt Gerts heirloom and she wouldnt have lied claim that it wasnt properly as! With buyers and she wouldnt have lied theres no upfront fee for listing your on! Of time rips the buyer may have paid for the item to the seller make sure each rating gives the! 80 % of your sales, too huge of some clothes or SHOES, then you might find be...