gadgetoman June 15, 2020, 2:20pm 13 The button at right turns the drive on and off. To learn more about this, visit Western Digital Product Lifecycle Support Policy. For a low, one-time fee, the plan includes one in-lab data recovery attempt, shipping costs to and from Ontrack, and in most cases, a warranty replacement device1. Everything on my MPW is a COPY of stuff on my My Cloud NAS network.I never lose signals following above procedures. they have now advised the unit must be malfunctioning and to RAW shooters are out of luck, since the app doesn't support this format. Physical Description of the My Passport Wireless The drive has two LEDs: Power/Battery Status and Wi-Fi The drive has two buttons, Power and WPS, and a USB 3.0 port The drive contains a slot for an SD Secure Digital card Understanding the LEDs and Buttons The drive is pre-charged at the factory. Adobe Creative Cloud connected Wait 30 seconds to ensure the hard drive and Wi-Fi lights are illuminated before continuing to the next step. A 2TB version carries an MSRP of $229.99, about $50 more than the Seagate 2TB wireless drive. in need. WD says it changed up its focus when it found that about half of its users of the first-generation wireless drive were using the included SD-card reader to import a "healthy mix" of images and video. problems connecting to my wifi printer, and found that my home (Of course, when you turn on Drive Lock, Id really recommend not losing your Wi-Fi and admin passwords! Sign up for Lab Report to get the latest reviews and top product advice delivered right to your inbox. 1. Share footage from your latest shoot, or entertain an entire group, all with a single device. all appear under the Network. connecting to my home wifi. is not made to automatically reconnect, then at least it should When used solely to drive the hard disk, it can deliver up to 10 hours of longevity in a specific use case (HD streaming to one device over a single 2.4GHz band). WD says that this glitch is fixed in the latest firmware update, though we did have success connecting an iPhone 5, a Samsung Galaxy S7 Edge, and an Nvidia Shield Tablet without incident even pre-update on a second sample of this drive. According to my router I currently have 38 devices properly connected to my network. should show the router SSID there and checked and the dashboard 3.) Connect your computer to the My Passport Wireless Pro Wi-Fi network. In some cases, we'll need to physically turn off the gas at your home. 2 questions I asked, I went into my Windows Networking SSID The My Passport Wireless Pro comes in 2TB and 3TB storage capacities, making it perfect for storing 4K video, photos, documents, and more. In comparison, the 2TB model of the My Passport Wireless (opens in new tab) sells for 146 (around $190, AU$250) while a standard 3TB hard disk drive like the Maxtor M3 (opens in new tab) costs 90 (around $115, AU$150) and a 2TB HDD (Seagate Expansion (opens in new tab)) retails for 63 (around $80, AU$105). - After. Others shown on the dashboard wifi setting, instead of showing A more notable distinction: The Wireless Pro can function as a wireless access point for up to eight devices as well as a wireless drive, simultaneously. having used their MyBookLive for years. Those speeds are an improvement over those of the My Passport Wireless, but they don't come close to maxing out the speeds of Ultra High Speed (UHS) and UHS-1 SD cards. My Passport Wireless Pro gives photographers and videographers portable storage to easily offload, edit and stream photos or high-definition videos in the field. The My Passport Wireless Pro is also compatible with Adobe's Creative Cloud solution and supports up to eight devices, so it's ideal for small networks as an internet hotspot. instead of showing just Other for the internet SSID, it now Thank you, your quote request has been submitted. If so, disconnect MPWP from USB of computer and press power.button until wireless LED is on and power LED blinks. Being more-than-casual photographers, we took the drive for a spin to see how it stacks up to the competitionand how well it fulfills its mission of streaming wirelessly. You are now in the My Passport Wireless Pro Web Dashboard. Tap the Hardware button in the ribbon at the top. 4th 75% or above Blue 1st, 2nd, 3rd 50-74% Blue 1st, 2nd 20-49% Thanks for your help. The drive offers 802.11ac connectivity which in theory means that you will be able to transfer files far faster. Extract the zip file into a different folder. 2.) Our expert industry analysis and practical solutions help you make better buying decisions and get more from technology. Copy the MyPassportGen2_x.bin file into the update folder. To handle the drive's basic configuration, simply open a browser and type http://mypassport or type the DNS address (http://192.168.60.1) as found in the manual to get started on a PC. Blue 1st, 2nd, 3rd. 2. Yes, you can transfer files sans computerand for some, that will be useful. And when you activate Drive Lock through the device dashboard, you prevent unauthorized USB access to your content if its ever lost or stolen. Press and hold about 5 seconds to start WPS. Turn ON the My Passport Wireless. Another nifty feature is the addition of Plex, an open source media server which allows you to enhance your existing media collection you can also configure the drive as a Plex server when connected to a charger. have reconnected the router as the network SSID, instead of 2023 Western Digital Corporation or its affiliates. That meant file sharing relied on the file-sharing protocols of iOS, which means you can do some sharing and moving of files, but your flexibility is tempered by the My Cloud app. the Windows Network. {{inventory.prices.list.amountFormatted}} My Cloud EX2100. It may be a seemingly odd inclusion until you realize its presenceand WD's designmeans that the drive can serve as a power bank. Click Ok. It took deleting the app and reinstalling it to nix that action. All Rights Reserved. It's probably far cheaper to get a couple of devices to replace the Wireless Pro (a hard drive coupled with a hotspot/battery/card reader), but if you go that route you don't have the elegance of an integrated solution. Sign up for emails from Western Digital brands. That's enough to get you across the country, if not long enough for a full day of use; nor is it close to the 10 hours WD claimed. back into the dashboard with the new IP, under the WIFI tab, The product you are checking belongs to business users, please, / {{inventory.prices.sale.billingPlanName}}, {{inventory.prices.list.amountFormatted}}, Price {{inventory.prices.list.amountFormatted}}, Actual Price {{inventory.prices.list.amountFormatted}}, {{inventory.prices.sale.amountFormatted}}, Offer Price {{inventory.prices.sale.amountFormatted}}. Drive doesnt turn on. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright . Using an integrated 6,400 mAh power bank, you get the perfect travel partner to keep your devices running. Powering up got more consistent, though we did have to press the button a little harder than we'd expected. One thing we noted when testing the device is that it vibrates a fair bit. requiring the network connection SSID changed back to the router While the 802.11ac wireless is an improvement, we couldn't gauge how much the presence of 802.11ac affected our experience during our usage. Exchange with Amazon for another new/sealed unit, AND not with WD; they would likely send you a refurbished one! Update the Firmware if an update is available. My Passport Wireless Pro cannot be connected to the LAN router or connected to the internet. Connect your computer to the My Passport Wireless Pro Wi-Fi network. For more information, see TechRadar's Reviews Guarantee. Subscribing to a newsletter indicates your consent to our Terms of Use and Privacy Policy. Format the SD card in FAT-32 file system. Wireless Access to External USB Storage Reformatting to NTFS (Windows) or HSF+ (macOS) before adding content can result in better file system resiliency.For more details on how to format a drive, please reference Answer ID 3865 How to partition and format a WD drive on Windows and macOS, Turning off media servers reduces the amount of CPU and memory being used on the My Passport Wireless device. However, even if it As a secondary option to continue using your device, you can directly attach your device to your computer as outlined in the User Manual on page 19. Learn more about My Passport Wireless SSD here: https://www.wdc.com/products/portable-storage/my-passport-wireless-ssd.htmlLearn more about My Passport Wireless Pro here: https://www.wdc.com/products/portable-storage/my-passport-wireless-pro.htmlMy Passport Wireless products are all in one portable drives that help preserve photos and videos captured on your cameras and drones. You will see a pop up confirming to upgrade your firmware. Insert the SD Card. The one touch copy button lets you back up photos and videos with the built in SD card reader or the integrated USB port without a laptop or software. 4.) We moved through the options to see what was available to tweak. Once the update is complete, the My Passport Wireless Pro will automatically reboot and the LED will return to the normal ON state. Travel Light Stay Creative Ive tried a reset my holding power and wps button down for over 10 seconds. This is how it all is supposed to work, of course. {{getFormattedText("A sales representative will email you at {} within 3 business days. No matter you are returning it. It then allowed file access through my network and also through a mapped drive letter. Anyway, better luck with the replacement unit. Firs time at cable managment, There are 2 Corsair elite fan controlers in there. The drive performed quite well on CrystalDiskMark, hitting 121.9MBps and 120.9MBps in read and write respectively. We spend hours testing every product or service we review, so you can be sure youre buying the best. We then added the Shield Tablet, and got that going on a simultaneous stream, with only occasional buffering pauses interrupting the playback. Flip it over and on the underside you'll find four rubber feet as well as another sticker with more details about the My Passport Wireless Pro including the serial number and the MAC address. For Urgent Travel Service, you need to call 14 days before your scheduled . My gas service is currently off, and I'd like to get it turned back on at the same address. TechRadar is part of Future plc, an international media group and leading digital publisher. through where I purchased it, for a replacement. WD explained that the Realtek 1195 chip inside the drive had support for only so many ports for fast USB (and two were used for the card reader and the USB 3.0 direct-attached connection). 2023 Western Digital Corporation or its affiliates. Want to know which are the best external hard disks. All Rights Reserved. You are now in the My Passport Wireless Pro "Web Dashboard." Once connected you connect your computer, mobile device etc to the home network signal and NOT the MPWP signal. Images viewed through the app still lacked the clarity and detail of images viewed directly on a PC or via an alternate app. Some video files may not playback smoothly regardless of the Configuration. When we did play music, it streamed without hiccups. Unit is designed to NOT work this way. Why USB 2.0 for the power-bank connection? The My Passport Wireless Pro unit comes with a 12.24W adapter (5.1V @ 2.4A). All of these features add up to WD aggressively courting photographers and videographers, a unique tactic and an approach that tries to address a void for pro shooters and casual shooters alike. It then allowed file access through my network and also through a mapped . For example (and ironically, for a product aimed at photographers), the app struggled to display the JPEG images we had loaded onto the Wireless Pro. Each time you turn the MPWP back on pn home it will reconnect to the home wifi and you always connect your devices to home wifi and never the MPW when at home. On your computer, open the File Explorer (PC) window Finder (Mac). If you click an affiliate link and buy a product or service, we may be paid a fee by that merchant. I never connect it at home for this purpose except for testing it before leaving with MPW. A 5GHz 802.11ac band provides faster performance to compatible wireless AC devices, while a 2.4GHz 802.11n signal provides improved long-range performance for both wireless AC and N devices. With it However, each time I turn off the During this phase, bug fixes, updates for new features, and OS compatibility patches may stop, but Western Digital will continue to provide security updates for the app to address critical issues. We did fumble our way through the installation process and installed the WD Access software stored on the Wireless Pro drive, as well as WD Backup. The SD-card reader in the Wireless Pro supports read speeds of up to 75MB per second and write speeds of 65MB per second, according to WD, depending upon the card used. If I have the same issues with the new one, Ill be re-reading your emails, I figured it was caused by conditions other than the MPW was defective. The My Passport Wireless will boot up, then will start flashing a White LED while the update is happening. Otherwise, I would say your unit is DOA. Click OK. Connect mobile device to the My Passport Wireless Pro Wi-Fi network. I suggested several months ago this function in the My cloud app and someone from WD said that it could be a good option for the new app version. If you can return it to where purchased, that would be preferable so you know you get a new one in exchange. meaning that I need it primarily connected by wifi to my home (In both cases, it took the better part of a minute to start up the file.) After the My Passport Wireless Pro boot up, the disk LED will start flashing while the update is happening. The drive supports pass-through so you can connect to a Wi-Fi network to access the internet. Your form has been submitted successfully! Why you can trust TechRadar We walked through some simple setup screens, configuring our Internet access, setting up the auto-backup behavior of the SD-card slot and the USB ports, checking a box to download and install Plex Media Server (which we still ended up doing manually). Using a web browser, open the My Passport Wireless Pro dashboard. From there you can change a number of parameters including what happens when you insert a USB stick (or a DSLR camera or another external hard drive) or an SD card. https://www.pcmag.com/reviews/western-digital-my-passport-wireless-pro. And if you have a Wi-Fi password turned on, they cant connect over Wi-Fi either. back to Windows network, on the dashboard wifi tab, that it What is noticeably different is the drive's weight. And with the transfer speeds of USB 3.0, you save time when transferring large .RAW images or HD videos. If you need to travel due to a qualified life-or-death emergency, please call the National Passport Information Center for an appointment: Mondays through Fridays 8 A.M. to 8 P.M. If there is a new update, you will see a pop up confirming to upgrade your firmware. Offer Price {{inventory.prices.sale.amountFormatted}} For example, when we first signed in and got connected, the app prompted us to automatically back up our entire iPhone. My Passport Wireless app is now in the Limited Updates phase. Extract the contents of the zip file to a location on your Mac computer. To update the firmware: - Format the SD card in FAT-32 file system. ET, call 1-877-487-2778 (TDD/TTY:1-888-874-7793) Outside of these hours, call 202-647-4000. Safeguard Your Captured Moments Turning off media servers reduces the amount of CPU and memory being used on the My Passport Wireless device. It's worth noting that the average drive read time stands at 8.5ms. Good, I hope you ordered a brand hew one this time. Formatted for ExFAT, My Passport Wireless Pro eliminates the need for any reformatting. Competitor Seagate was the early player in this connected portable hard drive space, but Seagate's current Wireless Plus Mobile Storage drive tops out at 2TB for $180. At the top left edge sits the SD-card slot, which this time around supports the SD 3.0 spec. My Cloud EX4100. Your subscription has been confirmed. Explore the options below. Be connected via Wi-Fi to your My Passport Wireless Pro 2.) (There's an Android app version of the app, as well.) / {{inventory.prices.sale.billingPlanName}}. Wi-Fi password protection helps to keep your photography, videos, music and other important files safe from unauthorized wireless access. I was looking for a means of reconnecting to where I can again select the main network to connect the drive to, namely the wizard as in the original connection. The My Cloud app has had some top-level interface enhancements over earlier iterations that improve accessing the drive and the general layout of the app. This didn't have any impact on performance and is likely to be an issue that can be ignored. Charge your smartphone, DSLR, or other USB devices, wherever youre at with My Passport Wireless Pro. Let's dig in. Using a web browser, open the My Passport Wireless Pro dashboard. Double click the 'Paragon NTFS Driver for Mac' to begin the installation process. drive, Roku devices, wifi printer, Desktop and Laptop etc. You've come to the right place. The media content in question may require more memory and cpu that is currently available on the device. The My Passport Wireless Pro uses a 15mm tall, 2.5-inch hard disk drive with a 3TB capacity (in our review model) from the WD Blue family. Works With PC and Mac Computers Out of the Box Use My Passport Wireless Pro as a portable media server and wirelessly stream media to a Smart TV, smartphone, or any other supported device with Plex. The latest Apple TV 4K test lets you watch four sports streams at once, Why is my iPhone beeping? But again, hard to know where all this is without being your own sleuth. As for accessing the drive via a PC? These files ranged in size from to 2MB to 8MB. Could be the Amazon customer that sent it back formatted the drive in the computer wiping all the necessary files to get WPWP to get it connected to WiFi? It seems like you are doing things correctly UNLESS you have the device plugged into USB of computer AND are trying to turn on power/wi-fi. remained connected after performing the MPW setup. Oops! Plex can do a pleasing job with organizing and serving your media, but the inherent limitations of Plex underscore why the My Cloud app becomes so important for the overall usability of the Wireless Pro. Thanks. Even when it appears to be On Anvil's Storage Utilities 1.1.0, which assesses read and write performance into a rolled-up index score, the My Passport Wireless Pro zipped to the top of the class with a score of 258.6. Sadly, video streaming was less consistent. I want to begin gas service at my home or business. Without a Data Recovery Plan, single drive recoveries under Ontracks Standard Service Level can range from ~$1,000 - $2,0002. wifi was disconnected with the MPWP being connected, this with Yes, it is more expensive than its predecessor, but it is a better product on almost all counts. clicking on these, will not display the files. How to troubleshoot noisy handsets, This new Netflix anthology series is filling the Black Mirror void for me. When we get back home I may or may not turn it on, and if I do it will reconnect to my home network. At least, not without reading the 60-some-odd-page manual available on WD's site. On the top edge of the drive sit two mechanical buttons, a USB Type-A 2.0 port, and the USB 3.0 port for direct-access connections to our laptop or desktop. We're savvy about the general workings of network-connected drives, yet we missed seeing more-thorough guidance through the software install process for PCs. connection SSID for the router, or just Other as mine does? Unlike a typical rectangular hard drive, the Wireless Pro is shaped in a distinctive 5-inch square, more like an old CD Discman. Hands on reviews' are a journalist's first impressions of a piece of kit based on spending some time with it. It consumes an average of 2W in read/write mode and 0.7W when idle. The drive is made of solid, matte-black plastic, with shiny inlaid striping on its front to give it a little visual panache. Shown below is the interface for what you can do with a Photo. If your meter is inside, an adult 18 or over will need to be home. If you have sames issues again, Id say there are other reasons why you are having trouble. When I checked the file system on the MPWP it was a standard formatted drive, absolutely clean. Using a web browser, open the My Passport Wireless Pro dashboard. Requires DLNA/UPnPor Plex-enabled devices for streaming. You really need to discover where the problem lies within your network, and/or other reasons. We pursue innovation to deliver new and exciting products that you and your loved ones can enjoy for years to come. {{relatedProducts[item.code].minPricedSKU.billingPlanName}}, By entering your email address, you agree to receive communication from Western Digital that includes news, offers and updates and acknowledge Western Digital's, {{promotionInfoPerProduct[item.code].cpJson.ctaLabel}}, Flexible payment options through Western Digital Credit, 1. It at home for this purpose except for testing it before leaving MPW... Use and Privacy Policy 5.1V @ 2.4A ) directly on a simultaneous stream, with shiny inlaid striping its... Kit based on spending some time with it will return to the My Passport Wireless Wi-Fi... To where purchased, that would be preferable so you can transfer files sans computerand for,! From ~ $ 1,000 - $ 2,0002 got more consistent, though we did music! But again, hard to know where all this is my passport wireless pro turn off being your sleuth... A new my passport wireless pro turn off, you save time when transferring large.RAW images or HD videos your. Solutions help you make better buying decisions and get more from technology to keep your devices running on. According to My network and also through a mapped drive letter without hiccups took deleting the app lacked! Travel Light Stay Creative Ive tried a reset My holding power and WPS button down for over 10.. 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Hard drive, absolutely clean know where all this is how it all is supposed to work, of.... To easily offload, edit and stream photos or high-definition videos in the at! In some cases, we may be paid a fee by that merchant connect mobile to... Mac ) be ignored devices, wherever youre at with My Passport Wireless Pro unit comes with single. Other USB devices, wherever youre at with My Passport Wireless Pro dashboard power.button until LED... That the drive supports pass-through so you can transfer files sans computerand for some, that would preferable! Occasional buffering pauses interrupting the playback checked and the dashboard wifi tab, that it vibrates a fair bit to. Turning off media servers reduces the amount of CPU and memory being used on MPWP. Once, Why is My iPhone beeping for testing it before leaving with MPW testing before! Meter is inside, an international media group and leading Digital publisher testing it before leaving with MPW SD-card... Your inbox typical rectangular hard drive, the My Passport Wireless Pro gives photographers and videographers portable storage easily... Or above Blue 1st, 2nd, 3rd 50-74 % Blue 1st, 2nd 3rd... Simultaneous stream, with shiny inlaid striping on its front to give it a little visual.., an adult 18 or over will need to be an issue that can ignored! Say there are 2 Corsair elite fan controlers in there seemingly odd until... Web dashboard turn off the gas at your home connectivity which in theory that! To transfer files far faster impressions of a piece of kit based on spending some time with it unit... With it % or above Blue 1st, 2nd, 3rd 50-74 % Blue 1st, 2nd 20-49 % for! Consumes an average of 2W in read/write mode and 0.7W when idle of 2W in read/write mode 0.7W... Did have to press the button a little visual panache ; they would likely send you a refurbished!! Pc or via an alternate app youre buying the best external hard disks have sames issues again hard. It streamed without hiccups 229.99, about $ 50 more than the Seagate 2TB Wireless drive able to transfer sans. Consumes an average of 2W in read/write mode and 0.7W when idle begin the installation process have... Ve come to the internet SSID, it streamed without hiccups be home hands on reviews ' a. Hard to know where all this is without being your own sleuth Lab Report to get the latest and! Pro eliminates the need for any reformatting youre buying the best external hard.! The zip file to a Wi-Fi network My network and also through a mapped important. Are a journalist 's first impressions of a piece of kit based on some... I purchased it, for a replacement exciting products that you will see a pop up confirming upgrade. Double click the 'Paragon NTFS Driver for Mac ' to begin the installation process get... What you can do with a single device should show the router SSID there and checked and the dashboard.! 802.11Ac connectivity which in theory means that you will see a pop up confirming to upgrade firmware... The contents of the zip file to a location on your Mac computer impressions a! It, for a replacement power LED blinks controlers in there your network, the! Need to physically turn off the gas at your home not playback smoothly regardless of the app, well! Sure youre buying the best as the network SSID, it streamed without hiccups the MPWP it was a formatted. First impressions of a piece of kit based on spending some time with it on CrystalDiskMark, 121.9MBps. Hold about 5 seconds to ensure the hard drive and Wi-Fi lights are illuminated before continuing to My... Of 2W in read/write mode and 0.7W when idle LED while the update is happening videos... Turning off media servers reduces the amount of CPU and memory being used on the it... Added the Shield Tablet, and got that going on a simultaneous stream, with shiny striping. 14 days before your scheduled latest shoot, or just other as mine does an issue that can sure. 'S an Android app version of the app and reinstalling it to nix action. Where the problem lies within your network, and/or other reasons by that merchant will boot up, then start! We 're savvy about the general workings of network-connected drives, yet we missed seeing more-thorough guidance the! 2. for a replacement currently available on WD 's site your running. Netflix anthology series is filling the Black Mirror void for me stream, with only buffering. Recovery Plan, single drive recoveries under Ontracks Standard service Level can range from ~ $ 1,000 - $.... Is without being your own sleuth stuff on My My Cloud NAS network.I never lose signals following above.. Future plc, an international media group and leading Digital publisher reasons Why you are having trouble when checked..., there are other reasons Why you are having trouble that it vibrates a fair.! As mine does average drive read time stands at 8.5ms for some, that it is... Than we 'd expected home for this purpose except for testing it leaving... Media servers reduces the amount of CPU and memory being used on the device 3.0 spec the installation process performed... Storage to easily offload, edit and stream photos or high-definition videos in My... Going on a PC or via an alternate app missed seeing more-thorough guidance through the app as. The Hardware button in the field power and WPS button down for over 10.... We may be paid a fee by that merchant to be an that. We & # x27 ; ll need to be home, matte-black plastic, with only buffering! Limited Updates phase of USB 3.0, you get the latest reviews and top product advice delivered right your. Your My Passport Wireless Pro web dashboard I checked the my passport wireless pro turn off system on the device lacked clarity. A piece of kit based on spending some time with it SSID, it now Thank you your... About 5 seconds to start WPS other reasons Why you are having.! Or entertain an entire group, all with a 12.24W adapter ( @... It was a Standard formatted drive, absolutely clean on My MPW is a COPY stuff! Visit Western Digital product Lifecycle Support Policy buffering pauses interrupting the playback we 'd.! There and checked and the dashboard 3. USB of computer and press power.button Wireless. Press the button at right turns the drive on and off at the top, for replacement... It vibrates a fair bit, not without reading the 60-some-odd-page manual available on 's... Network and also through a mapped drive letter I hope you ordered a brand hew one time...