Restart the Alexa app, and your Echo as well to make sure everything is set. That is Alexas generic response whenever it is having an issue, to prompt you to repeat the command. Finally, if just the third light is off, it means that the Bridge is offline and cant connect to the Hue servers. Well, it is until you find out that Alexa wont play ball and the control has stopped working. Another popular option is Samsung SmartThings. Select "Kasa Smart" and tap on "Continue". For example, if you add Hue bulbs to your Samsung SmartThings account, then you add the SmartThings Skill to Alexa, youll find that you get all of your Hue bulbs twice. Using the app, I can change brightness or white balance. 1 Answer. On that page, select Your Skills. Or set-up any groups/rooms in third party apps (such as Hue or Kasa)? Use the slider to disable Do Not Disturb and the Schedule, and close the app. The tap Pair a New Device. As a smart speaker, it can play your music, tell you the latest news, give you the weather forecast, and so much more. But thats what happened. Tired of the errors you get from your Amazon Echo? With a knack for troubleshooting device issues, shes been the go-to for family and friends for all kinds of tech-related issues - dating back to VCRs! Open the relevant group and search for the light that's playing up: it should have a tick next to it, so tap it . This is absolutely frustrating given the fact that logic dictates the reason for naming a device that is used by a family member such as a table lamp by Dads chair or Steves chair, Moms chair etc,. This will help reset the connection and, hopefully, allow you to find your smart home device using Alexa. ), Heres Why Amazon Echo & Alexa May Soon Be Subscription Only. Press J to jump to the feed. Yvette is a freelance writer who also happens to be a smart home enthusiast! Have you added any new devices recently? Remove Paired Bluetooth Devices from Your Echo Device. Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. Can Alexa turn on and off individual outlets and switches? Sometimes updates can solve common issues. This could be notifications about purchases and delivery, from skills you use, or events on your linked calendars. One option you might consider is Google Home. When you do that, you always have to say the exact name for it to work. If your Alexa device is still unresponsive, you may need to uninstall and reinstall the manufacturer's app to resolve the problem. After having a connectivity issue with 1 light switch and deleting/readding in Smartthings, Alexa will not turn it off/on. Fixing the Device Doesnt Support That Error, Problem #1: Alexa Cant Control Your Smart TV, How To Make Your Amazon Echos Door Chime Louder, Make YouTube Kid-Safe On The Amazon Echo Show (A Simple Tutorial Guide) New Video, Amazon Echo Alarm Is Unreliable (Its Too Quiet Or Doesnt Go Off! @romkey As I said in my post, Alexa now responds by saying "My Tile doesn't support that", even after I disabled the Tile skill. Alexa can't make the call if the information is incorrect. I had a switch that had previously just been called ceiling. The Lutron Caseta app update changed it to kitchen ceiling and then the next time echo did its automatic update, it started having problems when I said turn on the ceiling, which is weird, since I wasnt saying the part of the name (kitchen) which was giving it a problem. If a software update recently occurred, sometimes they reset or change settings you already had in place. Power cycle the router. 2. In fact, SmartThings used to allow this, but since the company has changed apps and created a new Alexa Skill, this feature has been removed. Should I rename it through the Alexa app, or the KASA app? Learn more about Stack Overflow the company, and our products. First, its worth checking that your Philips Hue Bridge has an internet connection. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. The Alexa app allows you to pair a Bluetooth speaker to your Echo device. When this issue first came up, I created an Alexa routine as a workaround. There are also a number of things you can say to control brightness, and if your lights support . Still does the same, a few things share that name, which did you want?, Got it to work had to rename the light in the Alexa app, then change it back Now working, name the light in the Alexa app, then change it back Now work. I had two devices with same name as a room, when I added the word Lights to the device, everything works fine now. You can also try this with the actual Echo device if you're still having problems. Time to relax), and add in commands such as which lights change color and at what brightness. If that works, try making the request again. Check to see if you have a kitchen group. You might have another device named "living room". A lack of internet service can also keep your Alexa device from responding properly. I have the following in that room (in daughters room): name Bedroom Fan Put the frequency on 2.4Ghz. You can even create groups of devices to make it easier to control your home. However, as great as she can be, problems still occur. This could be a microwave, other wireless devices, or even a baby monitor. In fact, the lights don't even need to be in the same room. Check Amazon smart speaker or your smartphone. Can you still control the lamp through its app? EVs have been around a long time but are quickly gaining speed in the automotive industry. Or any television at all? You may need to reboot your Echo by unplugging it, then plugging it in again. If you have chosen to specify devices in the SmartApp, deleting the device removes it from the list and you have to add back in there. Thank you. Thanks for contributing an answer to Internet of Things Stack Exchange! Any routines involving these lights would then need to be updated. So why does this happen, and what can you do if it happens to you? In order, they are the power button, network connection button and internet connection button. Specifically, if you have any light or group named "Hall Lights", Alexa sometimes interprets "Hall Lights" as "All Lights". I say.Alexa turn on the bedroom lightI get a response from Alexa Bedroom doesnt support that? If you do, youll want to follow this guide on how to fix Unreachable Philips Hue lights. Wyze Cam: Can You Easily Fast Forward/Rewind? Here's what to do: Install the bulb, plug, or switch following its instructions. Most of us that have Amazon Echos have run into this error at least once. This might confuse Alexa. Try rephrasing so you refer to the device before what you want to do. Check the most recent entry, and you might see Audio was not intended for this device. If you have more than one Echo, you can also connect them together in a group. If Alexa thinks it hears its own name, it will turn on accidentally and interrupt whatever you're doing. If everything works now, great! Alexa gives you the ability to completely automate your lights. I used this tip and renamed it to Kitchen Light and it works now. Put someone on the same pedestal as another. To ensure this is possible, every member of the editorial staff follows a clear code of conduct. He has worked in digital marketing over 4 years and works on Camping Helper in his spare time. Naming your speakers appropriately also makes it easier to play the right speaker. If you tell your Echo, Make Living Room light orange, it may cause confusion, and utter the dreaded. Ill run through the most common fixes, for the most common errors, which include all lights not working, or just one bulb in particular that will not play ball. Now, when I try it, Alexa says "My Tile doesn't support that". Try restarting the Alexa device, unless everything else in your house has lost connectivity, in which case it's time to fiddle with . How to Control Lights With Alexa. Alexa app showing Fire TVs linked to Echos. I have that issue with a TCP smartbulb, usually when trying to turn it up. Open the Alexa app and go to Devices > Echo & Alexa > Your device > Bluetooth devices. If the Bluetooth device is displayed as a known device, but still refuses to pair, tell Alexa to forget it. One, is device limitations. So even though you can add more than one Fire TV into your Alexa app, each one of your Echo devices can only control one of them. Alexa Voice Call Doesn't Work . Pause your other online activities till you're done streaming music through Alexa. When I try to operate it using Alexa, she says Kitchen doesnt support that and it does not turn on/off. Turn off Drop In. If Alexa can't recognize the skill you're trying to get it to perform, it won't respond successfully. Sometimes having a Routine in place bypasses any errors that your Echo may throw at you. Our staff members must strive for honesty and accuracy in everything they do. If you have more than one Echo and television, you can set it up so that your other Echo(s) control a different television. Sometimes, however, they dont always work as they should. Reboot your Sengled hub. In the Alexa App it says "server is unresponsive" when trying to turn lights on. Echo Device Is Having Wi-Fi Issues. Get help using and troubleshooting common issues with Echo Dot. All three lights at the top of the Bridge should be on. If you have a group, a light, and a echo device all named kitchen). If your smart light bulb isn't working, or Alexa can't discover it, reset your device. I did have one duplicate (routine and scene), but in that case Alexa told me that there were duplicate device names. The blue light should have gone away after the restart. Devices & Content Even more devices and services have added official Alexa support by way of skills that help make that service or device take your verbal commands (e.g., "Alexa, tell Philips Hue to turn on the . At the top right, tap the . Had named two lights, one for me and one for the wife (Steves light) and (Karens light), that worked fine for a few months then I started getting that stupid response ( A few thing share that name, which device did you want?). I've always had better luck using 1-word names (ex. Turned off remote control for all devices . Our Amazon Echos no doubt do a lot of awesome things. Please check its network connection andpower supply", My light bulb is working perfectly using both Yeelight app and Mi Home app, Scan this QR code to download the app now. So what gives? Youll specify the command (i.e. To create a new Routine, tap the + (plus sign) at the top right of the screen. No matter what the problem with your Alexa is, you have a variety of different solutions that can get it up and running again. Smart Home Point 2019-2023. It's frustrating when a device based entirely on your voice commands, like any Amazon Echo, stops working. Wtf. you should be able to see what it's hearing. Not sure if problem is on Alexa side or Smart Life side. You have a lot of options using a feature the Alexa app calls Routines. If not, you may need to reach out to Tech Support. Thanks for everyones help. However, starting yesterday, this workaround began to work. Have you tried removing the Alexa skill and re-adding it, or removing the lamp as a device and re-adding it? Make sure all other possibilities are tested before performing a reset because your customized settings will be wiped away. Its not that generic, it only occurs when there are multiple devices that have similar names. You simply add the command (i.e. First, go into your Alexa apps settings. Dave is the author of more than two dozen books and has contributed to many sites and publications including CNET, Forbes, PC World, How To Geek, and Insider. Wi-Fi and Bluetooth. Occasionally, your Alexa device can get confused and need to be restarted. A hassle, yes, but it does happen. Saying that your device doesnt support a function that it should is one of the frustrating issues that many Echo users face. No luck. Edit payment info, 1-Click Settings The problem could be due to a number of causes. Echo Device Is Having Wi-Fi Issues. Ive had issues where the Hue Room is not in the same group as the individual bulbs, which has meant that Alexa will fail (at random) to control one or more bulbs. 9. Make sure it is updated to the latest version. Tap Activity and then choose Voice History at the top of the page. Keeping the software and firmware updated, as well as making sure everything is connected properly are just some of the ways you can deal with this issue. Top Tip: If you have tried this and still dont get any luck, head over to Alexa.amazon.com on a web browser. See if restarting your Echo solves the problem of Alexa not responding. One issue that you may run into is when asking Alexa to control your smart TV. If you have a group, a light, and a echo device all named "kitchen"). It wasnt working because it was under my moms account, not mine. There are several reasons you might want to do this, from achieving better audio to being able to control that speaker with your voice. Echo Device Is Having Wi-Fi Issues. If trying verbally it says xxxx "doesn't supported that" E verything works fine when controlling lights . Reset the router. Make sure you're using the power adapter that was included with your device. I have been using Alexa for a long time without issue. Force closing the Alexa app, as well as any app that the smart lights use (i.e. If so, then delete it. Does the switch share the same name with something else? You probably need to download an app, create an account, and set up the device. Did this ever work with Alexa? Check that your Echo device is using the latest firmware. Sometimes the Alexa Skill can lose its connection to the Hue, and the easiest way to fix it is to remove and re-add. This will take you to a screen that shows which Echos are linked to which TVs. If you're still . Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. Or, it has too much background interference to make out what you said. They can go on or off at a certain time of day, when a different device activates (for example, when you unlock your smart lock front door), or when your mobile phone leaves or arrives. Finally, it might be a genuine bug with the Alexa platform which they will hopefully fix soon. 4. To fix this, I had to replace every "Hall" in group and device names with "Hallway". Do Not Disturb lets you block these notifications when you want a bit of peace and quiet. The status light will illuminate, Alexa will process your speech, and then gives up without any kind of error indication. are you having trouble with alexa turning your lights on or off, then this might be the video for you. Make sure you have the individual bulbs and the associated Hue Rooms in the same smart home groups. (e.g. Ask Alexa what it heard and you'll have a better idea if that is the issue. More vexing, the device might seem to acknowledge you the speaker's status light comes on, but it doesn't respond. For example, in my house, I have Hue lights in my office, which consist of five individual bulbs, plus the Office Hue Room. When I said this, Alexa would then trigger the command "turn on the lights", which still works. Tap the + at the top right of the screen, then tap Add Device. Have there been any software, app, or firmware updates for your Echo, Alexa app, or the television? Whether its your smart light not changing color, or your TV not turning on its annoying. You should now be able to address the device like it is a light and not a plug. If you purchase through links on our site, we may earn a commission. There could be a number of reasons for the issues. If you want to remove them, try using theAlexa web interface, rather than the app, to forget your Hue lights. So what does Alexa respond with now? If Alexa and your Echo are still giving you a hassle, an option you might try are Routines. Dave grew up in New Jersey before entering the Air Force to operate satellites, teach space operations, and do space launch planning. You can restart your router or your Alexa device to see if it helps with the connection. Founded in 2003, Trusted Reviews exists to give our readers thorough, unbiased The easiest way to tell: The status light is solid red. The Skills allow your smart devices to work with Alexa seamlessly. If the second light is off, then it means that you have a problem with the connection to your router, so check the cabling (this will also mean that the third light is off). As a smart home hub, the Amazon Echo connects all of your smart home devices so that they can work together seamlessly. Go to More, then Settings, then TV & Video. Ensure that your Bluetooth speaker is in pairing mode and close to your Echo device. Learn about Alexa features, and get troubleshooting tips. Echo Device Can't Connect to Wi-Fi During Setup. The switch does not share any name. The light ring glimmers briefly when Alexa has heard and is processing your request. e is one that is named the same that is now disabled. The lights on your Echo device are how the device communicates its status. To do this, open the Alexa app and select Devices in the bottom right-hand corner. Woot! Manuelntf 6 yr. ago. Open the Alexa app, find the light in the list on the Devices. Dave Johnson is a technology journalist who writes about consumer tech and how the industry is transforming the speculative world of science fiction into modern-day real life. If you previously hooked up your phone number with Alexa to make outgoing calls, you might have noticed all your calls are being received by Alexa as well. Save my name, email, and website in this browser for the next time I comment. What kind of lamp is it? To get back up and running, check to see if your internet or Wi-Fi is offline and troubleshoot your internet to get up and running again. Everything connected perfectly fine and I can even use the Alexa app to turn my lamp on and off but if I tell her Alexa turn on living room lamp she just tells me Living Room doesnt support that. Idk what Im doing wrong, I think you confused alexa when you added "lamp" at the end when that's not part of the name, When I first set it up, KASA asked me to give it a proper name so I put in Living Room lamp. When that happens, go into your Alexa app and take a look at the skills you've performed. Make sure wall switches are On. Fixing the problem of Alexa not working with your smart TV requires some trial and error, as different methods work for different situations. Tap your profile name and then select Set Up Voice ID. Remove Paired Bluetooth Devices from Your Echo Device. Wi-Fi and Bluetooth. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. Your Echo device has an active call or Drop In ready for you. 8 ChatGPT Side Gigs: Are They Legit Money-Making Opportunities? Any other smart TV will not be compatible with the Alexa app, unless its built-in, such as with Samsung TVs. To reset your smart light bulb: Go to the manufacturer's companion app or website to follow instructions specific to your device. Check that your device isn't muted. Go into the device in the Alexa app, tap on the gear icon in the upper right, tap on the type row (which should say "plug"), change it to "Light". What sort of contractor retrofits kitchen exhaust ducts in the US? You also need to make sure you're calling the skill by the correct name. It shows each bulb individually, but it also brings in the Hue Room groupings. You can use it with Google devices, as well as other popular smart home manufacturers like Ring. If your voice calls through Alexa aren't working, check your contact info to see if you have the right information. Choose the skill you're having problems with and then disable it. If you're having streaming problems with your Alexa it's probably related to either a bad Wi-Fi connection or low bandwidth. Ask the community. With the latter problem, its worth unplugging the Bridge waiting 10 seconds and plugging it back in until it reboots. How to get the most out of any Amazon Echo device, A comprehensive list of Alexa voice commands you can use with your smart devices, How to connect Alexa to your lights and turn them on and off with a single command. It might also have ignored the command if it thought your request was intended for another nearby Alexa device. "name" Bedroom Light What could a smart phone still do or not do and what would the screen display be if it was sent back in time 30 years to 1993? Disconnect the music service by opening the app and selecting Settings > Music & Podcasts > Spotify > Disable Skill. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Philips Hue is probably the best example of a hub-based lighting system. Choose the kind of device you're adding, such as a light, plug, or switch. Then say "alexa, turn on light". This has been known to happen, and youll know as soon as you open the group if this is the case because the light simply wont show up. I just integrated ST and my Alexa. I have 47 devises, they all work with the exception of one, my Kitchen light. If a bug or malfunction occurs, this can cause a number of problems. I'll show you the troublr shooting tips that will help. GoSund, Philips Hue, etc), can also help reset things. The microphones inside Echo devices work best when positioned away from walls, other speakers, or sources of ambient noise. If youre having trouble with your smart TV, Routines work here too. Sorry, Living Room doesnt support that error. Making statements based on opinion; back them up with references or personal experience. (e.g. Forgot my Alexa was set up with two accounts, mine and my moms. I think it must be a Smart Life skills problem. Maybe that will highlight two devices/groups with a similar name. Just like with the television, if youre either due for, or have recently had an update, this could be the culprit. Here are some common commands: If you install more than one light in a room, you can group them so a single command turns them on or off together. If you are getting notifications even when Do Not Disturb is active, there's an easy way to stop them. Then click the "+" icon in the upper right corner and select "Add Device". So what do you do if she doesnt do it? Now try pairing again. If you have two Alexa devices relatively close to one another, it's not unusual for both to react to your request, but one will decide that it wasn't the intended device and ignore you. Reset Sengled bulbs. Mine started doing this about a month ago. But what if it doesnt? In some situations, that means you'll see your Alexa speaker light up, but then a speaker in another room will respond without you noticing. Just say, "Alexa, check for a software update" and if it finds one, allow it to proceed. I have the following in that room (in daughters room): "name" Bedroom Fan "name" Bedroom Light "name" Night Light Now when I tell it to turn off "name" Bedroom Light, it keeps telling me multiple devices share . Find the kind of Alexa device you want to add and follow the instructions to set it up for the first time. In alexa, make a group, call it "light", and add the plug to that. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. If your internet is offline or it isn't properly connected to your Wi-Fi network, you'll generally see the status light turn red and either get no response or hear an error message like "Sorry, I'm having trouble understanding you right now.". You can also try this trick if the Bridge is on and theres no network connection. You can buy smart bulbs, plug an ordinary lamp into a smart plug, or install a smart switch on your wall to control regular ceiling lights. Give your routine a name, then follow the directions to tell Alexa when the Routine should trigger, and what specific action Alexa should take at that time. If the site is taking too long, reset your internet router to solve the problem. What it means: Solid red light shows when the microphone on/off button is pressed. . However, since around 7 PM CST on 12/13/16 I keep getting "*device* is not responding" when trying to turn them on or off through Alexa. You also may not be saying the name clear enough for Alexa to hear you. Then try reconnecting it. For devices without a screen: press the Action button to see if your Echo . Looks like shes hearing what Im saying too.

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