MLS # The 1-year home inspection report was submitted to Mungo on 6/29 with a completed service request form. ComplaintsBoard.com is a leading complaint resolution website on the Internet. So they would have to get in touch with Mungo homes in order to see about fixing this issue. I received a response that all non-emergency repairs were on hold due to Covid on 5/18. Customer Reviews are not used in the calculation of BBB Rating. The 2.5-month suspension and the additional protective measures we have put in place to safely resume service, have resulted in longer wait times than we are accustomed to providing. We worked with Debra O (Sales Rep) and Trent C (Lead Builder). Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) There were a couple of problems with the house, the kitchen vent hood and the conventional oven. Trades were sent out to investigate and make the necessary repairs. This complaint was posted by a verified customer. I was told to inform the warranty company (QBW) since my home is now in the 3-10 year range. Complaint [protected]. Who buys a home with land they cant enjoy! Mungo Homes of North Carolina is constructing a house next door to ours. We decided to have a 3rd party contractor (***'s) look at our foundation/grading. 108 Averyville Drive. My wife and I felt hurt, upset and hopeless. 92. I was under the assumption that this fixed the problem. This is not a space issue. Need to find a different location? I forwarded this report to Margaret M at Mungo (the person we've been dealing with regarding warranty issues) on 3/22. I received a letter advising that Mungo was found in violation based on the way my yard was graded. The builder Mungo Homes led us to believe they would take care of repairs but wil not pay the $10,000 for water damage recovery, cost of POD rented to facilitate garage repairs orcosts to reinstall storage racks in garage temoved to replace ceiling and installation. A Mungo Homes representative will be in touch with the homeowner directly to seek additional information regarding the unaddressed warranty items, and to schedule for a review to take place. As of today, 08/05 - No response Issue not resolved. The purpose of our visit will be to help identify any potential structural issues. I am reading other complaints on Complaintsboard.com - and I see that MUNGO does take these complaints seriously - so hopefully they will make my repairs a priority- and put in the French drain Stay Tuned, I purchased a homes in *** Georgia, in 2019. In order to do our part to slow the spread of COVID-19, we suspended warranty services March 16th through May 31st. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Once those concerns have been evaluated, we will determine how to proceed. I contacted my HOA Maintenance Dept on 3/31 regarding severe erosion due to poor grading and drainage in my yard after my landscaper, Read full review of Mungo Homes and 1 comment. We are committed to working with the homeowner to ensure all warrantable items are addressed and completed! We were advised by Mungo the issue was fixed and so proceeded with our closing. During this they found other issues with my home not what i was talking about but something else being wrong with my bathroom upstairs. When you buy a home from a company like this you are rolling the dice sometimes you win and sometimes you lose. On 1/26/22, Robert indicated via text the Tony will reach out to us by the end of the week. All in all anything I've hired anyone to do they keep asking for my results with everything but not giving me no ideas on what they think is causing the issues. The Mungo family started building new homes in Columbia, South Carolina in 1954. We are taking Mrs. concerns very seriously. The *** electric indicated the the property had "faulty wiring." Call: (843) 491-0354. From April 30th dry wall meeting I have update emails from Scott on the following dates: 5/8 5/20 6/17 My husband and I decided to randomly stop my with our real estate agent on May 31st since we hadn't seen the home in a month. With Sincere Appreciation, Your Mungo Homes Customer Care Team. I'm hoping this doesn't come to that. I purchased my home in August 2,2019. He got quiet and then advised me to file a complaint with SC LLR. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We are constantly in the dark on progress of our home. A regional builder, Columbia-based Mungo Homes, has identified 13 homes from Johns Island to Cane Bay that are "not under construction (but) can close by the end of the year," Jenkinson says.. Scripted responses are not the same as personalized responses. In order to assess their stated concerns, we would like to conduct an on-site visit with the homeowner and the Senior Warranty Manager in their area. EXCLUSIVE: The first new A24 project to emerge since the studio's record-breaking Oscar haul last week is international TV series Young Mungo, which is being adapted by Scottish-American auth The Warranty Team did not respond for weeks on this warranty request. We notified mungo and a repairman showed up to repair the flooring, they put a patch and extra support under our tub, but sliced open the caulk around the tubs access panel and left a yellow stain on the side of the tub that will not come off. He came out and took photos. Our warranty team has discussed the concern surrounding the homeowner's toilet issues. Mungo was negligent because the brick was not secured properly. I finally got an appointment scheduled for 8/17. Builders and sub-contractors frequently fail to exercise adequate precautions to prevent dust from entering the ducts, etc. Mungo Man was discovered by Jim Bauer near an existent site. William Lyon 8. I am highly dissatisfied with the continual issues related major systems in this Mungo home. The fact is, most of the issues are on the sides of our house. The duct to the roof was straightened but it caused another problem. Business Response The homeowner's concern for erosion, grading, and Business Response We apologize for the miscommunications which have Business Response When any issue was brought to our attention during Business Response We are working to accommodate all warranty request Business Response We strive to keep open lines of communication with I contacted my HOA Maintenance Dept on 3/31, Purchased a home from Mungo Homes on 12/9, Purchased 05-Many documented cases of Mungo, Waiting for over 30 days- for several, Numerous structural issue problems within, Within two years of our home being built, Mungo Homes has terrible customer service, We have had issues with the grading of our, We're having difficulty getting Mungo to. The other issue I am very upset about is that my home is missing gutters. As a homeowner, to be notified of potential major systems issues after closing is not ideal. Instructions for work was clear to complete at each location. Please know Mungo Homes is committed to providing our homeowners with courteous and prompt service and we apologize you have had this experience with us. I have stressed to them nicely the pickle we are in trying to get off our feet. It is not hard to see the dishonesty in their response. Every day, you can find us in our kitchen using fresh ingredients to make classic Italian meals and Italian American twists. With a track record of success based on quality,. The most common ethnicity at Mungo Homes is White (65%). Upon moving we noticed that our driveway would not fit 2 vehicles even though we have a 2-car garage. Not trusting mungo, we had a professional roofing company inspect the roof because I was terrified the rest of our roof would soon suffer the same fate. Rating Overall satisfaction rating Address: 415 Church St NW STE 2, Huntsville, Alabama, United States, 35801-5573 Phone: +1 (256) 489-4831 0 0 +1 (803) 832-4933 0 0 +1 (803) 749-9000 0 0 +1 (843) 769-6390 0 0 +1 (912) 748-3225 0 0 +1 (919) 303-8525 0 0 +1 (843) 273-4861 0 0 +1 (864) 849-8390 0 0 Web: www.mungo.com I submitted the appropriate documentation but did not hear from an investigator until 4/29. The Mungo Team is here to help you find your new home. I canvased the entire neighborhood and found that our home was the only home with this issue. I learned of multiple roof defects in August during heavy rain. We have been nothing but cooperative in this process. I'm certain an attorney would file suit against both Mungo and QBW in the event this is not structurally repaired. MUNGO HOMES Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: Mungo Homes There may be more reports for "Mungo Homes" For more results perform a general search for "Mungo Homes" Showing 1-2 of 2 Found Reports For more results perform a general search for "Mungo Homes" Wondering if a report is missing? Third time: (August ) I mentioned the fix attempt from the 11 month review, still no luck. I met Scott L at the pre drywall for the first time. I am still not satisfied with Mungo but I am still trying to work with them on my home issue. Want restitution. This is by far not fair and noone should ever have to go through this. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home. They are giving me the run around about finding and fixing issue. This response was only given after a threat of legal action. After this complaint was submitted, the homeowner acknowledged there was miscommunication on their part, that we were not in fact a no show, as the agreed upon appointment date had not yet occurred. Sales office. Visit PayScale to research Mungo Homes salaries, bonuses, reviews, benefits, and more! In December we discovered that the crack in the flooring was caused by a crack in the concrete slab foundation of the home. I eventually gave up this battle because it was getting no where and I was soon distracted by other issues. Mgmt said to avoid talking to neighbors about issues with our homes. Review plot plans and marked plans . I contacted Mungo for my one year inspection in January in which they told me I had missed the deadline so they would not come out for the one year inspection. We promptly reacted each time an issue was brought to our attention. *** said that the type of material that they laid on the floor is out of circulation. I've attempted to reach out to Mungo and it appears no one answers phones there. Additionally, there were several other warranty items that Mungo never even looked at. Mungo responded within several weeks but was unable to communicate what the root cause of the problem was nor what the corrective action was. July 4, in an attempt to get this resolved, I wrote another Mungo employee, C. I in hopes of getting some assistance. I do not accept the "he didn't know" excuse. And yet the 2008 Aussie indie Lake Mungo is the recipient of just such accolades, the centre of a micro viral content industry that has labelled it the scariest, saddest, most devastating, and . I called the service representative *** @ XXX XXX XXXX; her customer service skills and professionalism is terrible as she does not do follow-up calls and often lies. He ONLY replaced the stone he never checked the other ones. Pate Graham, Customer Service Manager. Mungo Homes, a part of Clayton Properties Group, is adding a Builder/Residential Project Manager to our team in the Raleigh, NC market! A check was not issued because an out-of-pocket expense was not incurred. Residential - new single family dwelling. This comment was posted by a verified customer. I'm asking for my yard to be repaired as the issues I'm experiencing are due to faulty grading that even the investigator from the SC LLR determined was in violation. I closed on my new home January 24th of 2020. This has went on since December . We said how and where are we going to get 30k in 24 hours. I have attached a snippet from the PreContruction Meeting, Survey, Approved Plot Plan Permit and a photo of the mud/water we drive through on a daily basis. Fourth time: (October ) The same leak has returned again. The bottom line is they know it is expensive to replace the kitchen floor. Thank you for your continued patience as we work to address your warrantable concerns! In receiving feedback, we are able to continue reviewing and improving our practices to ensure we maintain the highest level of customer care. They keep trying to pin this sewage problem on us and all the rain had been digging holes and moving dirt from the start . He specifically said that he does not need to nor would he be bothered to let anyone know in advance and that we should just expect that "things like this will happen" My car is covered in concrete dust- which he says is not his problem because I shouldn't park on the street (car is in my driveway though). We were also never told the driveway's shape would be different. I advised him that I did not purchase that and it was here when I bought the house. So they sent people in to paint over it And to clean my whole house(without actually knowing what it is or the cause and still don't). Therefore, surfaces in our home always have a white film of dust. Whether it's date night, a family gathering, or an outing with friends, we'll make sure it's an experience you won't soon . They don't even comply with building code! Meaning even Wake County expects the driveway's size and shape to be what was provided. During the walk thur we noticed our backyard was not done properly and had standing water and wet spots.the builder said they would have it fixed.well a month went by a guy came with a wheel barrel full of dirt poured it it the spots and put hay on it.as soon as it rains the holes fill back up with water.ive contacted the builder several time.nothing has happened i just want what I paid for.or give my money back so I can have it professionally done. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.). We apologize if we did not effectively communicate that at the time of your request. See reviews, photos, directions, phone numbers and more for Mungo Homes locations in Lillington, NC. The company's top 20 most trusted home builders are: 1. Location Property Info Property History Schools Similar Homes Contingency Contract View All Map Street View Property Details for 108 Indigo Pointe Drive, Unit LOT 250 Style Traditional Subdivision Indigo Pointe Parking/Garage There was a possible water line on the slab at the rear that was even with the concrete of the screen porch. Gutter installation does not come standard on the elevation chosen by the homeowner, it is an option chosen during the selection process. Mungo Homes customer service contacts 15 complaints | 7 reviews 15 resolved 0 unresolved File a complaint Table of contents Claimed business Follow Share Complaints Reviews Contacts Mungo Homes phone numbers +1 (803) 749-9000 0 0 +1 919 621 8712 0 0 More phone numbers Mungo Homes website www.mungo.com What is Mungo Homes's email addresses? A few weeks later, Reuben T. was working at another property in my neighborhood. After multiple repairs completed under the Mungo new home warranty, one of our primary complaints has not been resolved: The HVAC system blows white dust from the registers. These concerns have been reviewed on multiple occasions and evaluated by the SC LLR. Their satisfied homeowners give them an average rating of 3.9 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. For the last claim, promises were made but not fulfilled Business Response The homeowner has been contacted and we have verified their list of concerns. Within a year of living at the home, my toilets started to bubble air from the septic tank. Worked on my time. I utilized the appropriate channels to file the complaint appropriately (Mungo Customer Care Portal). The Production Manager in her area reached out to her by phone on 7/24. 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